LiveCareer-Resume

recovery agent assistant resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Supply Inventory Control
  • Judgment and Decision Making
  • Office Equipment Operation
  • Task Prioritization
  • Multitasking and Time Management
  • Professional and Courteous
  • Confidentiality and Data Protection
  • Research and Analytical Skills
  • Schedule Management
  • Database and Client Management Systems
  • Verbal and Written Communication
  • Employee Communications
  • Fast Learner
  • Database Maintenance
  • Problem Solving
  • Complex Problem Solving
  • Critical Thinking
  • Document Sorting
  • Clear Communication
  • Cleaning and Sanitizing
  • Cash Drawer Management
  • Relationship Building
  • Customer Service
  • Data Entry
  • Remote Conferencing
  • Meeting Note Taking
Work History
10/2018 to 02/2021 Recovery Agent Assistant Capitol Federal Savings Bank | Andover, KS,
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Achieved performance goals on consistent basis.
  • Worked closely with the team to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Updated database and kept accurate records.
  • Searched computer databases, credit reports, public records or other resources to locate properties or to compile information for successful recovery of properties.
  • Conducted mobile and stationary surveillance on subjects of recovery investigations.
06/2016 to 06/2016 Customer Service Associate Speedway Gas Station | City, STATE,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered basic technical support for clients on wide range of company products.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
05/2009 to 04/2016 Dinning Room Manager Booths Bowery | City, STATE,
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Enhanced business productivity by training team members and servers on best practices and protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
Education
Expected in 05/1995 High School Diploma | Mainland High School, Daytona Beach, FL GPA:

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Resume Overview

School Attended

  • Mainland High School

Job Titles Held:

  • Recovery Agent Assistant
  • Customer Service Associate
  • Dinning Room Manager

Degrees

  • High School Diploma

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