Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Supply Inventory Control
Judgment and Decision Making
Office Equipment Operation
Task Prioritization
Multitasking and Time Management
Professional and Courteous
Confidentiality and Data Protection
Research and Analytical Skills
Schedule Management
Database and Client Management Systems
Verbal and Written Communication
Employee Communications
Fast Learner
Database Maintenance
Problem Solving
Complex Problem Solving
Critical Thinking
Document Sorting
Clear Communication
Cleaning and Sanitizing
Cash Drawer Management
Relationship Building
Customer Service
Data Entry
Remote Conferencing
Meeting Note Taking
Education
Mainland High SchoolDaytona Beach, FLExpected in 05/1995 – –High School Diploma: - GPA:
Work History
Capitol Federal Savings Bank - Recovery Agent Assistant Andover, KS, 10/2018 - 02/2021
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Achieved performance goals on consistent basis.
Worked closely with the team to maintain optimum levels of communication to effectively and efficiently complete projects.
Updated database and kept accurate records.
Searched computer databases, credit reports, public records or other resources to locate properties or to compile information for successful recovery of properties.
Conducted mobile and stationary surveillance on subjects of recovery investigations.
Speedway Gas Station - Customer Service Associate City, STATE, 06/2016 - 06/2016
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Offered basic technical support for clients on wide range of company products.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Informed customers about special promotions and provided detailed information for various products.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Demonstrated items to customers and created customer awareness, interest and sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Resolved concerns with products or services to help with retention and drive sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Energized and motivated in performing sales floor activities including merchandising and selling.
Boosted sales revenue by skillfully promoting diverse service options.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
Greeted guests, sat at tables and brought orders to assist front of house staff.
Designed overall floorplans and coordinated modifications for events and special reservations.
Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
Led planning, set up and takedown for special events.
Implemented training program for front of house staff to maintain high standards of customer service.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Maximized quality assurance by completing frequent line checks.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Enhanced business productivity by training team members and servers on best practices and protocols.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Motivated staff to perform at peak efficiency and quality.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
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