Recovery Advisor with over 9 years of successful experience in substance abuse and patient care. Recognized consistently for performance excellence and contributions to success in the medical industry. Strengths in call center processes and conflict resolution backed by training in peer support.
Skills
Substance abuse advisory recommendations
Recovery guidance
Consultancy and advisory
Risk advisory
Call center processes
Patient services
Education
Cleveland High SchoolCleveland, ALExpected in 05/2010 – –High School Diploma: - GPA:
Maintained excellent attendance record, consistently arriving to work on time
Handled high call volumes per 10hr shifts to address customer inquiries and concerns
Resolved conflicts and negotiated mutually beneficial agreements between parties in order to find substance abuse treatment for individuals
Facilitated good communication skills in work place
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Worked with substance abuse customers to understand needs and provide treatment service
Increased customer satisfaction by resolving placement issues
North Ridge Health And Rehab - Receptionist New Hope, MN, 08/2015 - 10/2018
Monitored premises, screened visitors, updated logs and issued passes to maintain security during 8hr shifts
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Answered inquiries and resolved or escalated issues to management personnel for problem resolution
Sorted, received and distributed mail correspondence between departments and personnel
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Monitored and screened visitors to verify accessibility to inter-office personnel
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Kept reception area clean and neat to give visitors positive first impression
Routed incoming mail and messages to relevant personnel without delay
Archbold Medical Center - Certified Nursing Assistant Pelham, GA, 07/2012 - 07/2015
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
Cared for average of 22 patients per 8+hr shifts in nursing facility, delivering high-quality, efficient support to meet all needs.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
ARC Of Blount And Jefferson Counties - Patient Care Technician City, STATE, 09/2011 - 08/2012
Interacted effectively with patients, families, staff and other department staff to establish and deliver high level of customer service and teamwork for 8hrs minimum
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedridden individuals
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking and performing daily activities
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Assisted patients with activities of daily living under guidance of team manager
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient care
Maintained, sanitized and cleaned equipment and instruments to meet patient needs
Cared for patients by providing aid with personal care, ambulation, and administering medications
Accomplishments
Documented and resolved conflicts which led to resolution and productivity.
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