Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Developed effective relationships with all call center departments through clear communication.
Addressed customer service inquiries in a timely and accurate fashion.
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Process re-scheduled citations request (re-sets) and summons on the phone.
Process debit and credit card payments over the phone and emailed Defendant with confirmation receipt.
Office Administration coursework
Operate Multiple switchboard ,Creative Problem Solving, Customer Service, Data Entry, Created Letters and Memos , Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Proofreading Skills,Time Management
Reference available upon request
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