Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Developed effective relationships with all call center departments through clear communication.
Addressed customer service inquiries in a timely and accurate fashion.
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Process re-scheduled citations request (re-sets) and summons on the phone.
Process debit and credit card payments over the phone and emailed Defendant with confirmation receipt.
- Prepared dockets or calendars of cases to be called, using typewriters or computers.
- Recorded case dispositions, court orders, and arrangements made for payment of court fees.
- Answered inquiries from the general public regarding judicial procedures, court appearances, trial dates,outstanding warrants, summonses, subpoenas, and payment of fines.
- Prepared and issue orders of the court, including probation orders, release documentation, and summonses.
- Prepared documents recording the outcomes of court proceedings.
- Instruct parties about timing of court appearances.
- Prepared delivery tickets and related shipping documents using Fed Ex and UPS.
- Responsible for opening/sorting mail, scanning and performing quality assurance on documents, indexing, and routing electronic images, and handling various supplemental tasks.
- Actively monitor queues to ensure that time is spent in areas where it is most needed to meet service level requirements.
- Interact with co-workers, internal customers, and external customers to exchange information necessary to resolve issues.
- Responded quickly to customer requests and information to ensure accuracy.
- Assisted the team by preparing reports and other documents.
- Provided support with issue resolution, training, and process improvement initiatives for the team.
- Responsible for answering multi line phones as a receptionist, taking customer information for appointments and general customer service.
- Maintained hard copy documentation, electronic data, and system setup to support team processes, such as imaging system queue updates, automatic approval routing .
- Maintained working knowledge of documentation to ensure prompt and appropriate handling of all documents.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Handled other supplementary tasks such as processing incoming checks, preparing mail and overnight packages, and filing or retrieving scanned documents.
- Participated in special projects and provide back up support for other department.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Dispersed incoming mail to correct recipients throughout the office.
- Maintained an up-to-date department organizational chart.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Supplied key cards and building access to employees and visitors.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports and presentations.
- Managed the day-to-day calendar for the company senior director.
- Properly routed agreements, contracts and invoices through the signature process.
- Maintained and reserved the executive conference room calendar.
- Received and screened a high volume of internal and external communications, including email and mail.
- Maintained the front desk and reception area in a neat and organized fashion.
Office Administration coursework
Operate Multiple switchboard ,Creative Problem Solving, Customer Service, Data Entry, Created Letters and Memos , Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Proofreading Skills,Time Management
Reference available upon request
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Resume Overview
School Attended
- Avondale High School
- Georgia Perimeter
Job Titles Held:
- Records Technician
- Administrative Assistant/Docket Clerk
- Senior Administrative Assistant/Receptionist/Document Processor
- Administrative Assistant/File Clerk
Degrees
- High School Diploma
- Associate of Science
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