records support associate ii resume example with 14 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Versatile Records Support Associate bringing valuable experience in administrative roles, including Records Management and employee training for Automatd Records. Possessing uncompromising work ethic, time management, organization and prioritization qualities.

  • Multi-line telephone skills
  • Meticulous and organized
  • Office equipment operations
  • Efficient and accurate
  • 65 WPM typing speed
  • Organization and efficiency
  • Flexible
  • Detail-oriented
  • Professional and polished presentation
  • Multitasking and prioritization
  • Open and clear communicator
  • Data entry
  • Multitasking ability
  • Certified Microsoft Office Specialist
  • Document control
  • PC proficient
  • Proficient in Microsoft Word, Excel, Power Point and Access
  • Fast Learner
  • Outstanding Trainer
01/2019 to Current Records Support Associate II Xtreme Solutions Inc/State Department | City, STATE,
  • I perform Document Prep, Scanning, Image Quality Assurance, and Final Image Quality Assurance on Issued, Not Issued, and PLOTS applications. i also perform these processes on Records of Birth and Records of Death.
  • I have performed vrious front desk duties which include answering phones, taking messages, distributing locker keys, and monitoring who visits the floor by use of a sign in/out log.
  • I train my co workers in Document Prep, Scanning, IQA and Final IQA using the Automated Records process guide and also creating slide shows to serve as an extra trainng guide tool.
  • I utilize passport programs such as Prisem to perform Scanning, IQA and Final IQA, and I also use the PIERS software to search for passport applications and to create barcodes for passport applications.
  • I assist with box shiment records by entering box information into an Excel Spredsheet.
  • I ensure that all information is secured by following all state department guidelines as they relate to Personally Identifiable Information (PII).
  • I handle passport Application Exceptions which entails locating missing documents to passport applications and writing up notice sheets so that applications can be reacalled and lost documents can be placed with their respective applications. Other exceptions duties includes creating barcodes and prepping passport applications so that they can be scanned.
  • I perform mailroom duties which include sorting, prepping, and delivering mail. I also complete incoming mail logs and create skids for the incoming mail boxes.
  • I have performed Passport Destruction Logs for the Consular of Lost and Stolen Passports in an effort to assist with the workload.
  • I have experience with sorting and prepping mail in Authentications.
11/2015 to 12/2018 File Assistant I Kelly Government Solutions | City, STATE,

My experience for File Assistant I is exactly the same as my experience for my current Records Support Associate II position. I was just working for a different company.

11/2014 to 08/2015 File Assistant II Kelly Government Solutions/Dept.of Homeland Sec. | City, STATE,
  • Performed Document Prep, Scanning and Image Quality Assurance on Coast Guard records.
  • Answered phones and recorded messages.
  • I kept count of incoming and outgoing boxes by utilizing a Microsoft Excel Spreadsheet.
  • I used effective barcode sequencing to automate the documents and indexing them into the Department of Homeland Security Data Base.
  • I reviewed documents for discrepancies caused during scanning in an effort to provide a smooth IQA process.
  • I faxed dcuments for the Client
  • I provided training in Document Prep, Scanning and IQA when needed.

05/2007 to 08/2019 Receptionist/Scanner Capital Sports Medicine | City, STATE,
  • I answered phones and recorded messages. I also made outgoing calls to patients in regards to upcoming appointments or appointments that needed to be rescheduled.
  • I scanned medical documents such as X-ray reports, post operative reports, and MRI reports into the medical data base.
  • I filed patients charts using an advanced alphabetical filing system.
  • I copied and faxed documents as requested by the office managr or other office staff.
  • I retrieved and delivered incoming mail throughout the building, I also prepped and sent off outgoinng mail.
  • I assisted with escorting patients from the waiting area to the exam rooms. I also assisted the doctor with fitting patients for braces and assisting with cast removal.
  • Performed a sufficient amount of data entry. Some of my data entry duties included entering new patient information into the database and editing patient information.
Education and Training
Expected in to to | Psychology Bowie State University, Bowie,MD, GPA:
Expected in 06/2004 to to High School Diploma | Suitland High School, Suitland, MD, GPA:
Activities and Honors

I made honor roll my entire four years of High School recieving numerous merit, perfect attendance and academic achievement rewards.

I made the Deans list in college in 2006, 2008 and 2009.

I posess a Secret security clearance.

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Resume Overview

School Attended

  • Bowie State University
  • Suitland High School

Job Titles Held:

  • Records Support Associate II
  • File Assistant I
  • File Assistant II
  • Receptionist/Scanner


  • Some College (No Degree)
  • High School Diploma

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