Type and word-process various documents and electronic information, create reports using spreadsheets; manage relevant data using database applications.
Arrange and participate in meetings, conferences, and project team activities.
Order entry, answering telephone calls, filing, etc.
Manage time and travel expenses of temporary employees record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination.
Complete background checks, credit reports, I9s, reviewing the background check report and advising the appointing authority that the final candidate is cleared or when the final candidate presents a potential risk to the agency.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Resolved employment-related disputes through proactive communication.
08/2012 to 09/2014
SPAGuest Service Representative LeadELIZABETH ARDEN RED DOOR － Washington, DC
Headed the daily operations of Guest Service Representatives (Front Desk and Reservations) toachieve overall company vision, mission and financial objectives.Reinforced company policies with Guest Service Manager and Representatives to provide guests withan experience that exceeds their expectations Reduced guest complaints by effectively communicatingwith guests to solve issues in a professional, friendly, timely and mutually satisfactory manner.Executed company promotions and initiatives, including the Guest Experience Survey and NetPromoter Score, email acquisition, and gift certificates and series sales.Recruited, managed and coached guest service staff.Enhanced marketing and advertising campaigns by assembling and analyzing sales forecasts;preparing marketing and advertising strategies, plans, and objectives; planning and organizingpromotional presentations; updating calendars.Act as a liaison for communication between all spa employees and spa management Assist ExecutiveTeam with travel schedules and arrangements as needed.Coordinate and administer conference calls, meetings and scheduled appointments for ExecutiveTeam.Administer all Time Off requests, calendars and contact lists for Management Department.Anticipated spa and salon guest concerns and addressed them immediately.Led comprehensive spa tours for new members.Served as a primary point of contact for members and guests for information on spa products andservices.Maintained a solid knowledge base of all spa and resort products and services.
08/2011 to 10/2012
Night AuditorCRYSTAL GATEWAY MARRIOTT － Arlington, VA
Prepared, maintained and distributed payroll reports.
Scheduled and planned logistics for staff meetings.
Organized all files and records in accordance with document retention and confidentiality, policies and procedures.
Controlled and secured cash and cash equivalents for property according to cash handling policy and procedure.
Audit and reconcile all revenue postings.
Enforced company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management.
Updated policies and procedures manual for staff.
High School Diploma: General StudiesFairmont Heights High School － Capitol Heights, MD, US
Country of Citizenship: United States of AmericaClearance: Active Moderate-Risk Public Trust