Records Specialist Resume Example
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RECORDS SPECIALIST
Professional Summary
Detailed Records Specialist with advanced skills in records management. Handles incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in Tiburon and Motorola. Reliable Records Specialist with 5 years in record maintenance, file retention and digital management. Additional expertise extends to patient confidentiality policies and staff communication. Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.
Accomplishments
- Routinely supervised more than 980 detainee inmates.
- Seized weapons during random cell searches.
- Promoted to Lead Teller based on superior performance.
Skills
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Work History
Records Specialist11/2015 to Current
City Of Grapevine – Grapevine , TX
City Of Grapevine – Grapevine , TX
- Created and implemented standard operating procedures for records handling.
- Scanned paper records to transfer to digital filing systems.
- Redacted information as requested when faced with potential privacy violations.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Followed confidentially regulations to maintain privacy.
- Checked daily incoming paperwork and documents and made copies before filing.
- Assisted with typing, data entry and answering incoming calls as required.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Updated records with new information.
- Managed system conversion and maintained minimal downtime during updates.
- Interacted and communicated easily with department personnel and public.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained excellent attendance record, consistently arriving to work on time.
Corrections Officer12/2006 to 11/2015
Montgomery County, Oh – Dayton , OH
Montgomery County, Oh – Dayton , OH
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Oversaw and maintained custody of 980 inmates in maximum security.
- Used Tiburon to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Examined incoming and outgoing mail to detect contraband, including drugs and weapons.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly fire drills and assessing results.
- Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, and gate-locking procedures.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
- Authored incident reports for management on violations and discrepancies.
Bank Teller06/1997 to 12/2006
Washington Federal – Hillsboro , OR
Washington Federal – Hillsboro , OR
- Promoted products or services to each customer to consistently achieve sales targets.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
- Accessed computerized financial information to answer questions related to specific accounts.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Provided customer records on demand, including account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Placed orders for customer checks and verified starting numbers.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Bank Tellers.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Assisted customers and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma06/1997Campbell County High School-
City
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Campbell County High School
Job Titles Held:
- Records Specialist
- Corrections Officer
- Bank Teller
Degrees
- High School Diploma 06/1997
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