Records Representative Resume Example
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RECORDS REPRESENTATIVE
Summary
Highly qualified, detail-oriented and hardworking Records Recorder with more than 9 years of experience. Proficient in research, writing, and customer service. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.
Experience
Records Representative
October 2014 to CurrentCompany Name － City, State
October 2014 to CurrentCompany Name － City, State
- provide quality academic services to students, staff, faculty, and alumni in the processing of all information reflected on the students' Cal State L.A.
- academic record.
- Implement and explain academic and administrative policies and procedures mandated by the Registrar's Office, University, the Chancellor's Office, and Title V of the State of California Administrative Code; process transcript requests (manual and online), grade changes, repeated course petitions, credit by examination, course add/drop requests, leave of absence, non-traditional grading, advance placement scores, verification of degree, grade point average and enrollment, retrieval of On Base documents; review and research grade discrepancy petitions; provide probation/disqualification status, continuing student status using GET Student Administration; build matriculation and program plan records; enter data from permanent record card utilizing the online student administrative system and assist with data entry during semester conversion process; certify and validate numerous form; accurately communicate registration, transcript and graduation procedures to students, staff and faculty; and troubleshoot student issues in keeping with good customer service, professionalism and teamwork.
Applicant Services Representative
September 2009 to September 2014Company Name － City, State
September 2009 to September 2014Company Name － City, State
- Process undergraduate and graduate applications and all supporting documentation's for admissions to the.
- University.
- Entering external transcript information into the student system and scans/verifies transcript data.
- that is uploaded to the student system.
- Other duties consist of filing, answering phones and data entry into.
- various programs.
Call Center Assistant
April 2009 to September 2009Company Name － City, State
April 2009 to September 2009Company Name － City, State
- Provide coverage for the Admissions Automatic Call Distribution telephones; the job consisted of providing.
- courteous, professional and accurate response to all inquiries.
- Informing applicants of admission status,.
- application and document deadlines, and specific document requirements.
Customer Care Rep
October 2006 to September 2008Company Name － City, State
October 2006 to September 2008Company Name － City, State
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Led the selection and implementation of a new phone system.
- Trained staff on how to improve customer interactions.
Clerical Assistant
August 2006 to October 2008Company Name － City, State
August 2006 to October 2008Company Name － City, State
- Maintained the front desk and reception area in a neat and organized fashion.
- Dispersed incoming mail to.
- correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing.
- correspondence.
Teller
June 2006 to October 2006Company Name － City, State
June 2006 to October 2006Company Name － City, State
- Opened new customer accounts, including checking, savings and lines of credit.
- Balanced daily cash deposits.
- and bank vault inventory with a zero error rate.
- Processed cash withdrawals.
- Examined checks for.
- identification and endorsement.
- Maintained confidentiality of bank records and client information.
- Delivered.
- prompt, accurate and excellent customer service.
Education
Bachelor of Business Administration : Management Business, Management and CommunicationsStrayer UniversityManagement Business, Management and Communications
Accomplishments
- Knowledge of computer program MS, word, and Excel etc.
- Strong sense of responsibility.
- Cheerful outlook,.
- positive attitude.
- Reliable and prompt.
- Committed to completing a job.
- Good organizational skills.
Skills
academic, Administrative, call center, daily cash deposits, conversion, credit, client, customer satisfaction, customer
service, excellent customer service, customer service, data entry, documentation, fashion, faxes, filing, inventory, mail, Office, neat, phone system, policies, quality, reception, research, script, teamwork, answering phones, telephones, troubleshoot
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Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Records Representative
- Applicant Services Representative
- Call Center Assistant
- Customer Care Rep
- Clerical Assistant
- Teller
Degrees
- Bachelor of Business Administration : Management Business, Management and Communications
