Highly qualified, detail-oriented and hardworking Records Recorder with more than 9 years of experience. Proficient in research, writing, and customer service. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Records Representative, 10/2014 to Current Carmax – Danvers, MA,
provide quality academic services to students, staff, faculty, and alumni in the processing of all information reflected on the students' Cal State L.A.
academic record.
Implement and explain academic and administrative policies and procedures mandated by the Registrar's Office, University, the Chancellor's Office, and Title V of the State of California Administrative Code; process transcript requests (manual and online), grade changes, repeated course petitions, credit by examination, course add/drop requests, leave of absence, non-traditional grading, advance placement scores, verification of degree, grade point average and enrollment, retrieval of On Base documents; review and research grade discrepancy petitions; provide probation/disqualification status, continuing student status using GET Student Administration; build matriculation and program plan records; enter data from permanent record card utilizing the online student administrative system and assist with data entry during semester conversion process; certify and validate numerous form; accurately communicate registration, transcript and graduation procedures to students, staff and faculty; and troubleshoot student issues in keeping with good customer service, professionalism and teamwork.
Applicant Services Representative, 09/2009 to 09/2014 Johnson Controls, Inc. – Richland, MS,
Process undergraduate and graduate applications and all supporting documentation's for admissions to the.
University.
Entering external transcript information into the student system and scans/verifies transcript data.
that is uploaded to the student system.
Other duties consist of filing, answering phones and data entry into.
various programs.
Call Center Assistant, 03/2009 to 08/2009 Scott-Mcrae Automotive Group – Gainesville, FL,
Provide coverage for the Admissions Automatic Call Distribution telephones; the job consisted of providing.
courteous, professional and accurate response to all inquiries.
Informing applicants of admission status,.
application and document deadlines, and specific document requirements.
Customer Care Rep, 10/2006 to 09/2008 First United Bank & Trust Co – Holdenville, OK,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Led the selection and implementation of a new phone system.
Trained staff on how to improve customer interactions.
Clerical Assistant, 08/2006 to 10/2008 C&C Auto Distributors – City, STATE,
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to.
correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing.
correspondence.
Teller, 06/2006 to 10/2006 Bank Of America – City, STATE,
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits.
and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Examined checks for.
identification and endorsement.
Maintained confidentiality of bank records and client information.
Delivered.
prompt, accurate and excellent customer service.
Education
Bachelor of Business Administration: Management Business, Management and Communications, Expected in Strayer University - , GPA: Management Business, Management and Communications
Accomplishments
Knowledge of computer program MS, word, and Excel etc.
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