Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

A highly resourceful, flexible, innovative, and enthusiastic

individual who possesses a considerable amount of knowledge

regarding administrative office and records procedures. A quick learner

who can absorb new ideas and is experienced in coordinating,

planning and organizing a wide range of administrative activities.

Well organized and an excellent team player with proved ability

to work productively in a complex and busy office environment.


Microsoft Office, Kronos, Windows Xp, Mac, Dreamweaver,Dapp Payroll system, Green Mountain, UltiPro, Iron Mountain Payroll/Data Entry Systems, Autonomy Records Management (ARM), Desk Site, Work Site. File Surf

Records/Reception Associate, 09/2013 to Present
Mri SoftwareDallas, TX,
  • Permanent (35 hrs.
  • wk) Open, close, and maintain litigation case files.
  • Responsible for the care and maintenance of the claims folders and insured that all pertinent records and documents are preserved and neatly and orderly filed.
  • Process files for off-site and on-site storage.
  • As well as retrieving them from Iron Mountain database.
  • Cover reception daily, scheduling conference rooms Assist with scheduling of meetings for attorneys Provide support, including database and file management and reports Archive and warehouse files on a daily basis.
  • Provide coverage for reception/ front desk on a daily basis using a multi-line phone File correspondence, pleadings and discovery.
  • Index pleadings, other legal documents.
  • Work collaboratively with other administrative staff Answer, address, and follow-up on inquiries from individuals and other firms, via telephone and email Scanning Responsible for all departmental administrative functions that including handling confidential matters.
  • Organize and maintain active and inactive files.
  • Traces resolution of Customer Service complaints.
  • Assure that physical and electronic files reconcile.
  • Preparing and sending out mail/UPS/FedEx/USPS for attorneys daily.
  • When needed, assist with copying and scanning jobs.
  • Perform data entry.
  • Complete file inventories, locate and route files upon requests and update folder labels E-filing.
  • Assist in other departments such as IP, Real Estate, and Public Finance.
  • Respond in writing to inquiries or requests for information.
  • Perform preliminary development work, identify complicated legal or regulatory issues requiring referral to higher-graded/responsibility-referred employees.
Call Center Representative, 12/2012 to 09/2013
Laz ParkingCambridge, MA,
  • 35 hrs.
  • wk) 300-500 outbound calls completed daily Schedule appointments with school advisors Manage high volume calls Assist prospective students by matching with institutes of higher education Directly connect prospective students to universities or college of primary interest Determines the nature of a high volume of calls to assist with communication of needs Works with the supervisor in setting priorities and deadlines, providing input in problem solving on operational issues or procedures, all incoming calls Worked computerized data entry and information processing systems daily.
Customer Service Rep, 11/2012 to 12/2012
Williams LeaBoston, MA,
  • Completed corporate orders via invoiced accounts.
  • Place orders via telephone and website.
  • Collaborate with UPS databases to ensure proper delivery.
  • Facilitate order correction where needed.
Records Associate, 01/2012 to 08/2012
First Midwest BankBlue Island, IL,
  • Communicate with manager and client on job or deadline issues Cover reception on a daily basis using a multi-line phone Data entry for over 2,000 records and claims into the client records management database Operate and maintain mail room equipment, batching, logging, and scanning documents, and filing materials in sequential order Manage offsite warehouse filing system, Iron Mountain which includes retrieval and re-files Locate files at client request for temporary use outside of the department.
  • Follow-up on files that have been released outside of the department to guarantee records are returned in a timely manner Generate reports from the records management database as requested Process incoming/outgoing mail Sorts file attaching into numerical order; returns attaching to File Room Answer telephones for supervisors and adjusters as necessary; taking and transmitting messages Archive and warehouse files on a daily basis File away insurance files in a strategic order Review the insurance files, determine entitlement and invite claims to beneficiaries.
  • Analyze incoming insurance awards related correspondence and associate with available records.
Human Resource Clerk, 12/2008 to 06/2011
US Census BureauCity, STATE,
  • Data process for all new hires in the Philadelphia region over 2000 employees Process address changes for insured, receiving insurance disability benefits or in conjunction with submitted beneficiary designations.
  • Processed new hire paperwork and claims (I9 forms, fingerprinting, w4 forms etc), Processed payroll for more than 300 nonexempt employees and 30 exempt employees Responsible for the care and maintenance of the claims folders and insures that all pertinent records and documents are preserved and neatly and orderly filed.
  • Processed incoming/outgoing mail into clearly indicated categories Assist in testing of prospective employees, processing paperwork on incoming personnel, as well as preparation and auditing of payroll of current employees Prepared Certs List for hiring purposes Processed KSAs' Process and provided backup for Workman's Comp claims, Processed verbal and written workers compensation claims Sorted, assigned codes, cross-referenced, duplicated, and filed a wide variety of City records, documents, and other materials for area of assignment; created new files; created and maintained chronological files; maintained up-to-date file listings, indexes, and cross-references; retrieved, duplicated, distributed, and tracked with users copies of records as requested Coordinates collection and preparation of reports, such as time and attendance records, terminations, new hires, transfers, budget expenditures and statistical records or performance data.
  • Operate a variety of office equipment including a computer, typewriter, switchboard, copier, facsimile machine, and adding machine; utilized various computer applications and software packages in sequential order Handled multifaceted clerical tasks (e.g., data entry, filing, records management and verification of employment) Handled classified and sensitive documents Maintained database of travel documents of employees that numbered in excess of 1,000 employees ensuring accuracy of each employee and their travel accounts Maintained in/out office schedule of adjusters and supervisors.
  • Answered telephones for supervisors and adjusters.
Bank Teller, 02/2007 to 05/2008
Wachovia BankCity, STATE,
  • Handle all aspects of banking Identified referral opportunities for new products and services based on customer's financial goals while performing efficient and accurate banking transactions Drive efforts in the branch to identify and implement a positive overall client experience.
  • Deliver outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.
  • Resolve account service issues and respond to client inquires promptly and effectively.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
  • Proactively educate clients on utilizing available access channels (i.e.
  • ATM, Online and Telephone Banking).
  • Continuously learn new and existing products through sales aids (features, benefits, fees, etc.).
Historical Attraction Advisor, 04/2006 to 04/2008
Lights Of LibertyCity, STATE,
  • Reorganized administrative procedures, shortening process time by 30% Designed and implemented customer care strategy that increased sales by 25% Processed payroll for and distributed checks to 20 employees Served as a Tour Guide Acted as Information Specialist at the Help Desk Facilitated promotion of scheduled shows and events by compiling data, statistics and supplementary information to maintain research activities.
Diploma: Accounting, Expected in 6/2006
Community College of Philadelphia - Attending Bodine High School - ,
adding machine, administrative, administrative functions, Dreamweaver, Schedule appointments, ATM, auditing, backup, banking, benefits, budget, clerical, computer applications, copying, client, clients, Customer Service, customer care, Data Entry, databases, database, delivery, email, facsimile machine, features, filing, file management, Finance, financial, forms, Help Desk, hiring, insurance, IP, Kronos, legal, legal documents, litigation, logging, Mac, materials, meetings, access, mail, Microsoft Office, Office, 2000, Windows Xp, Works, office equipment, office skills, Payroll, personnel, copier, policies, problem solving, Problem solver, promotion, quality, Real Estate, receiving, reception, research, safety, sales, Scanning, scheduling, statistics, strategy, strategic, supervisor, supervision, switchboard, Telephone, telephones, phone, typewriter, website, written

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Resume Overview

School Attended

  • Community College of Philadelphia - Attending Bodine High School

Job Titles Held:

  • Records/Reception Associate
  • Call Center Representative
  • Customer Service Rep
  • Records Associate
  • Human Resource Clerk
  • Bank Teller
  • Historical Attraction Advisor


  • Diploma

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