Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
More than a decade of experience in writing, editing, interviewing, researching, social media marketing, public relations, customer service and marketing. Significant experience in news reporting, with a specialization in criminal trials and crime reporting. I am a natural storyteller and have the skills and passion to communicate in print, online, and through social media marketing. I have worked in public relations and marketing, have created e-newsletters with a reach of 27,000, have earned awards for reporting at a tri-weekly newspaper, and have written freelance for various companies and websites, most recently the AJC, Suburban Misfit Mom and Up in Cumming magazine.
Skills
  • Microsoft Office Suite Media relations
  • Photoshop Print media expertise
  • InDesign Meticulous editor
  • Social Media Marketing Strong written and verbal communication skills
  • MailChimp Advanced editing and proofreading
  • Wordpress, Blogger, Wix
Accomplishments
Experience
06/2016 to 05/2017 Records Coordinator | , ,
  • In charge of obtaining police records from various law enforcement agencies.
  • Handle customer service, including answering customer questions via phone and email, providing excellent customer service by checking accounts, answering questions and providing accident/incident reports.
  • Ensuring customers are satisfied by recognizing that return customers are essential to maximizing overall revenue goals.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Met or exceeded service and quality standards every review period.
  • Effectively managed a high-volume of inbound and outbound customer calls.
12/2015 to 06/2016 Customer Service Representative Amedisys Inc. | , ,
  • Responsible for marking and PR for the office, including press releases and social media marketing, marketing opportunities within the community and event organization.
  • In charge of customer service, including answering customer questions via phone and email, providing excellent customer service by checking accounts, taking payments, answering questions and providing quotes.
  • Ensuring customers are satisfied by recognizing that return customers are essential to maximizing overall revenue goals.
  • Calculated quotes and educated potential clients on insurance options.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
09/2007 to 01/2014 Editor of Electronic Media/Senior Reporter | , ,
  • Morris Multimedia - Covington Developed and implemented on and off-site marketing campaigns.
  • Created and ran entertainment-based e-newsletter with a reach of 27,000, including the selling and creation of ads and all written content.
  • Edited content for website, newsletter, several in-house publications and two newspapers.
  • Wrote a minimum of 10 stories weekly.
  • Covered criminal trials and government meetings.
  • Managed social media for two newspapers and e-newsletter, engaging with readers, answering questions and keeping social media accounts current.
  • Provided excellent customer service to readers, subscribers and advertisers.
  • Coordinated with internal departments to provide advertising and marketing for newsletter, newspaper and website.
  • Handled marketing and PR for the office, including press releases, marketing opportunities and event organization.
  • Managed upwards of 12 freelancers, assigned, approved and edited their content.
  • Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
  • Evaluated and followed up on news leads and news tips to develop story ideas.
  • Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
  • Wrote press materials and made presentations to media representatives.
  • Represented the organization to customers, the public, government officials and other external sources.
Education and Training
Expected in 2000 Bachelor of Arts | Journalism Georgia Perimeter College, , GPA:
Journalism
Skills
administrative, Photoshop, ads, advertising, content, addressing customer concerns, clients, excellent customer service, excellent customer service, excellent customer service, customer service, editing, editor, email, government, InDesign, insurance, law enforcement, marketing, materials, Media relations, meetings, Microsoft Office Suite, office, Multimedia, newsletter, newspaper, newspapers, police, presentations, press, press releases, PR, pricing, Print media, proofreading, publications, quality, research, selling, stories, phone, verbal communication skills, website, written

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School Attended

  • Georgia Perimeter College

Job Titles Held:

  • Records Coordinator
  • Customer Service Representative
  • Editor of Electronic Media/Senior Reporter

Degrees

  • Bachelor of Arts

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