records clerk evidence technician resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated to being a customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Friendly and can help maintain document databases and assist other employees and clients find the documents and files that are needed. Able to work well with others while being efficient and completing tasks in a timely manner.

  • Verbal and Written Communication
  • Materials Storage
  • Materials Destruction
  • Proactive Self-Starter
  • Typing and Word Processing
  • Time Management
  • Microsoft Office
  • Attention to Detail
  • Office Equipment Operation
  • Dependable and Responsible
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Team-Oriented and Cooperative
Work History
07/2014 to Current
Records Clerk & Evidence Technician Amazon.Com, Inc. Virtual Location - Michigan, MI,
  • Assisted with typing, data entry and answering incoming calls as required.
  • Updated records with new information.
  • Followed confidentially regulations to maintain privacy.
  • Checked daily incoming paperwork and documents and made copies before filing.
  • Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
  • Distributed mail, interoffice correspondence and faxes to correct personnel within facility.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Classified files based on source, type or other details.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Ordered supplies needed for evidence and administration.
  • Maintained and distributed body cams to appropriate agencies.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Provided onboard training for new support staff.
10/2005 to 07/2014
Secretary David A. Lane, CPA City, STATE,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Recorded expenses and maintained accounting records.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Completed accurate daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
Expected in to to
: Business Administration
Colorado Mesa University - Grand Junction, CO
Expected in 05/1999 to to
High School Diploma:
Delta High School - Delta, CO

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Resume Overview

School Attended

  • Colorado Mesa University
  • Delta High School

Job Titles Held:

  • Records Clerk & Evidence Technician
  • Secretary


  • High School Diploma

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