Performs Quality tasks associated with preparing data packages for supplemental type certificates (STC) and aircraft records. Review and identify quality issues associated with STC and aircraft records to include proper compliance with stated procedures.
Skills
Records Administration
Typing and Word Processing
Paperwork and Documentation
Information Retrieval
Materials Storage
File Placement Verification
Computerized Report Generation
Record Requests
Customer Contact
Office Operations
Occupancy Permitting
Education
Pima Community CollegeTucson, AZExpected in – –No Degree:Spanish - GPA:
Certifications
Learn2Serve Food Handler Training Course, Learn2Searve - Expiration 10/18/2024
Title 4 Basic Liquor Law Training, 360training.com - Expiration 10/17/2024
Work History
Cae - Records Administrator Williamsburg, VA, 06/2022 - Current
Updated records with new information.
Assisted with typing, data entry and answering incoming calls as required.
Followed confidentially regulations to maintain privacy.
Sorted all paperwork and documents alphabetically and according to dates and significance.
Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
Checked daily incoming paperwork and documents and made copies before filing.
Participated in training and other learning opportunities to expand knowledge of company and position.
Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Improved office operations by automating client correspondence, record tracking and data communications.
Department Of Health And Human Services - Secretary Concord, MA, 01/2016 - 02/2022
Answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Handled daily scheduling tasks and provided administrative support for entire department.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Inspected dishes and utensils for cleanliness.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected orders and relayed them to bartenders quickly and accurately.
Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
Checked guests' identification before serving alcoholic beverages.
Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Processed orders and sent to kitchen employees by [Action].
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Ingleside At King Farm - Server Rockville, MD, 12/2013 - 05/2015
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected orders and relayed them to bartenders quickly and accurately.
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