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Receptionist Rainbows and Babies Hospital Resume Example

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RECEPTIONIST RAINBOWS AND BABIES HOSPITAL
Professional Summary

Highly organized and detail-oriented Secretary to Director with more than Twenty years of experience supplying thorough, organized administrative support to senior executive team. Key support team member for events, quarterly meetings and meeting arrangements. Excellent track record managing administrative team.

Skills
  • Master calendar management
  • Documentation and reporting
  • Advanced MS Office Suite
  • Report analysis
Work History
Receptionist Rainbows and Babies Hospital, 09/2020 to Current
University Hospital – Cleveland, Ohio
  • Resolved customer complaints or problems to decrease escalation issues to management.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved problems and provided exceptional service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Worked closely with Outpatient Surgery to maintain optimum levels of communication to effectively and efficiently.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Secretary to Director, 07/2013 to 08/2020
Lorain County – Elyria, Ohio
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Handled all scheduling for Director's calendar and prepared meeting agenda and materials.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 30 minutes of each call.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Worked with Job and Family and Family Services to coordinate and complete special projects for Workforce Development Agency.
  • Managed external contacts for Director and kept track of periodic communication needed for priority contacts.
  • Managed external contacts for Director and kept track of periodic communication needed for priority contacts.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Created appropriate documentation for members of board and senior leadership before meetings.
  • Accomplished special objectives and projects according to requests from board members.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Handled logistics, catering, and agendas for meeting and event planning for board meetings.
  • Seamlessly interacted with Human Resources to plan and complete special projects for Workforce Development.
Administrative Assistant to the Director, 06/2003 to 07/2013
Lorain County – Elyria, Ohio
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Scheduled office meetings and client appointments for team of ten professional Economic Development Specialists.
  • Executed record filing system to improve document organization and management.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Welcomed office visitors warmly, alerted staff to arrivals of scheduled appointments.
  • Monitored premises, screened visitors, updated logs, issued passes to maintain security.
  • Interacted with vendors, contractors, professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phone system, routing calls averaging 20 to 50 per day, delivering messages to staff and greeting visitors.
  • Monitored Director's work calendar and scheduled appointments, meetings and travel.
Education
High School Diploma: 06/1984
North Olmsted High School - North Olmsted, OH
  • Member of National Honor Society
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Resume Overview

Companies Worked For:

  • University Hospital
  • Lorain County

School Attended

  • North Olmsted High School

Job Titles Held:

  • Receptionist Rainbows and Babies Hospital
  • Secretary to Director
  • Administrative Assistant to the Director

Degrees

  • High School Diploma : 06/1984