Receptionist Cna Assistant Activities Director resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 30 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Skills
- Medical billing code accuracy
- Regulatory compliance
- Records review
- Records administration
- Inbound and outbound calling
- Organization
- Recordkeeping and reporting
- Customer service excellence
- Payment collection and processing
- Insurance billing
Education
Lehigh Carbon Community College Schnecksville, PA Expected in 12/1984 ā ā Associate of Applied Science : Business Management - :
Harrison Career Institute - Allentown Allentown, PA Expected in 09/2000 ā ā Certificate : Certified Surgical Technology - :
Work History
Access Healthcare Physicians, Llc - Receptionist, CNA, Assistant Activities Director
FL, State, 12/2003 - 01/2013
FL, State, 12/2003 - 01/2013
- Operated multi-line telephone system to independently handle over 40 calls each day
- Monitored and screened visitors to verify access to facility and inter-office personnel
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
- Instructed participants on safety techniques and specific activity requirements
- Enhanced activity strategies to help users of different ability levels engage in activities
- Engaged residents through events, small groups and personal attention
Elara Caring - Medical Data Entry Specialist, Hospice Aide
Lexington, MO, 09/2000 - 05/2003
Lexington, MO, 09/2000 - 05/2003
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Outlined appropriate processes and procedures to fulfill and complete inquiries
- Comforted family members, offered attentive listening and high level of emotional support
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Obtained client medical history, including medication information, symptoms and allergies
Solack Chiropractic - Front Desk Receptionist
City, STATE, 07/1994 - 06/1998
City, STATE, 07/1994 - 06/1998
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Managed financial documentations such as expense reports and invoices
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Carried out front office duties utilizing data entry skills in framework of medical database
Chest And Cardiovascular Associates, P.C. - Billing and Collections Specialist
City, STATE, 06/1990 - 06/1994
City, STATE, 06/1990 - 06/1994
- Carried out front office duties utilizing data entry skills in framework of medical database
- Collaborated with nurses and doctors to prepare and set up rooms with adequate supplies and equipment
- Organized paperwork such as charts and reports for office and patient needs
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Maintained current and accurate medical records for over 100 patients
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Coordinated front office duties, including customer service, patient scheduling and billing
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Generated accounts payable reports for management review to aid in financial and business decision making
- Generated financial statements and reports detailing accounts receivable status
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
- Investigated and resolved customer complaints to foster satisfaction
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Resume Overview
School Attended
- Lehigh Carbon Community College
- Harrison Career Institute - Allentown
Job Titles Held:
- Receptionist, CNA, Assistant Activities Director
- Medical Data Entry Specialist, Hospice Aide
- Front Desk Receptionist
- Billing and Collections Specialist
Degrees
- Associate of Applied Science
- Certificate
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