Personal Profile: Professional and knowledgeable manager, versed in customer service. Highly efficient and accurate with strong planning, communication skills and problem solving.
Key Achievements: I managed a restaurant when we surpassed targets which showed a significant increase in revenue from the previous years.
I personally with the agreement of my general manager, re-organised the system of staffing and shifts to make it work more efficiently. I was a key player in a project of renaming and revamping this restaurant.
I increased revenue in a rural bar/restaurant during the recession when most businesses were reporting a decrease in sales. I trained and mentored new staff.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Cultivated positive relationships with participants by interacting with group during fitness classes.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Kept reception area clean and neat to give visitors positive first impression.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Received and routed business correspondence to correct departments and staff members.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Explained use of exercise equipment to all participants, prioritizing safety at all times.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
Collected [Product or Service] payments from clients and updated account balances.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Monitored and screened visitors to verify access to facility and inter-office personnel.
Corresponded with clients through email, telephone or postal mail.
Assisted over [Number] customers via phone each [Timeframe].
Entered daily data in computer systems and documented office activities.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Received [Number] in-bound calls and initiated [Number] out-bound daily calls to introduce customers to products and services offered.
Answered and quickly redirected up to [Number] calls per [Timeframe].
Communicated any relevant schedule changes to spa supervisor.
Kept records in [Software] to maintain [Type] data by entering and updating information.
Resolved customer problems and complaints by dealing with them immediately, with a sympathetic ear.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Maintained building security by monitoring logbook and issuing visitor badges.
Offered appointment information updates and rescheduling to guests.
Led 2 to 4 comprehensive classes including aqua aerobics, circuit training and HIIT.
Greeted customers and visitors in-person and via telephone calls.
Full Driving license
First Aid Certificate
Fire Safety Certificate
Manual Handling Certificate
Exercise, Fitness and Nutrition Certificate Modules: Communications, Exercise and Fitness, Sports Anatomy and Physiology, Sports and Recreation Studies, Leisure Facility Administration, Nutrition, Soccer Coaching, Lifeguard Qualification, ITEC Gym instructor.
Exercise,Fitness and Nutrition Certificate Modules: Communications, Exercise and Fitness, Sports Anatomy and Physiology, Sports and Recreation Studies, Leisure Facility Administration, Nutrition, Soccer Coaching, Lifeguard Qualification, ITEC Gym instructor.
Elected to Class Rep for Student Organization in 2017
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