LiveCareer-Resume

receptionist and appointment scheduler resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Professional and industrious, bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Creative and skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Skills
  • Business Communications
  • Customer Complaint Resolution
  • Computers and Technology
  • Data Entry and Database Software
  • Strong Organizational Skills
  • Office Equipment Operation
  • Client Rapport-Building
  • Appointment Confirmation
  • Confidentiality and Data Protection
  • Document and File Management
  • Call Answering and Routing
  • Professional Relationships
  • Supply Inventory Control
  • Research and Analytical Skills
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Positive Attitude and Energetic
  • Willingness to Learn
  • Teamwork and Collaboration
  • Reading Comprehension
  • Attention to Detail
  • Conflict Resolution
  • Interpersonal Communication Skills
  • Cleaning and Sterilizing
  • Punctual and Dependable
  • Microsoft Office
  • Consistent Follow Through
  • Collaboration
Professional Experience
Receptionist and Appointment Scheduler, 10/2021 to Current
Sherwin-WilliamsMetairie, LA,
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Answered phone calls and answered questions from potential customers.
  • Assisted office team by making phone calls, copies and appointments.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Entered daily data in computer systems and documented office activities.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to independently handle over hundreds of calls each day.
Store Associate, 08/2020 to Current
Quench UsaFresh Meadows, NY,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
Scheduling Specialist, 06/2021 to 10/2021
Kansas City Orthopedic InstituteCity, STATE,
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Assisted office team by making phone calls, copies and appointments.
  • Entered daily data in computer systems and documented office activities.
  • Addressed client inquiries and updated database information.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
Embalming Apprentice, 03/2019 to 07/2020
Service Corporation InternationalCity, STATE,
  • Followed safety protocols to avoid accidents.
  • Prepared worksite by setting up required tools and supplies.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Positioned and held materials for senior professionals to complete work.
  • Reported unsafe situations or service-related issues to appropriate personnel.
  • Cleaned worksite by safely removing hazardous materials and debris.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Performed embalming procedures and updated case study reports.
Education
Associates Degree For Applied: Mortuary Science, Expected in 05/2019 to Kansas City Kansas Community College - Kansas City, KS
GPA:
Diploma: , Expected in 2015 to Archie High School - ,
GPA:

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Resume Overview

School Attended

  • Kansas City Kansas Community College
  • Archie High School

Job Titles Held:

  • Receptionist and Appointment Scheduler
  • Store Associate
  • Scheduling Specialist
  • Embalming Apprentice

Degrees

  • Associates Degree For Applied
  • Diploma

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