receptionist administrator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Enterprising [Job Title] offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Dynamic Office Manager with ten plus years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Dedicated and meticulous Office Manager with over ten years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Multitasking real estate transactions with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

  • Appointment setting
  • Client relations
  • Event coordination
  • Scheduling and calendar management
  • CRM and office management software
  • Flexible
  • Communication
  • Friendly, positive attitude
  • Leadership
Receptionist Administrator, 01/2021 - Current
Jo-Ann Fabrics Flint, MI,
  • Offered guests professional first impression at office reception desk.
  • Engaged clients in-person, by phone and through email to handle diverse needs.
  • Received incoming parcels, routed mail and opened packages for staff.
  • Oversaw regular office cleaning and sanitizing for daily upkeep or special infection control protocols.
  • Coordinated master calendar of appointments and kept schedules balanced for optimal productivity.
  • Obtained and documented payment from clients for [Product or Service].
  • Developed reports and documents with [Software] by taking dictation and transcribing meeting notes.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Realtor Sales Associate, 05/1999 - Current
Various Brokerages City, STATE,
  • Scheduled and managed [Number] showings per month as well as frequent open houses and customer-focused events.
  • Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
  • Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
  • Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Scheduled home viewings with potential buyers.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Researched and determined competitive market price.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Generated list of properties to meet specific client needs.
  • Expanded new business with implementation of effective networking and marketing strategies and generation of sales collateral.
  • Maintained database of prospective customers.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Strengthened traceability by developing organization systems and transcribing court documents, records, reports, general counsel agreements and agendas.
  • Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
  • Advised clients on market conditions, prices and legal requirements.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Evaluated mortgage options, helping clients obtain financing at best rates and terms.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
  • Generated sales by prospecting leads, cold-calling and closing deals.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Conducted legal research to aid with positive outcomes.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Represented buyers and sellers in major real estate transactions.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Classroom Instructor, 12/2009 - 10/2017
Hillsborough County School District City, STATE,
  • Instructed special needs students in [Area of study] using assistive technologies.
  • Practiced techniques for improving behavioral or academic problems within classroom, cultivating good habits and complementing attention given by counselors and parents.
  • Tested students with quizzes, essays and exams to gauge learning effectiveness.
  • Kept detailed records on student personal information, emergency contacts, attendance and academic and behavioral performance, providing regular reports to parents and administrators.
  • Selected books for class reading time and read aloud, teaching verbal expression and basic academic skills through pictures and student interaction.
  • Consulted with in-house professionals and supervisors regarding classroom procedures to identify opportunities for improved learning experiences tailored to student needs.
  • Readied classroom decorations and class materials for teaching full curriculum of subjects, fostering environment conducive to creativity and development of motor skills.
  • Created lesson plans corresponding to yearly curriculum, incorporating broad variety of activities, hands-on experiences, basic academic skills and opportunities for creativity.
  • Encouraged maximal development by providing opportunities for inquiry on classroom subject matter and exploration of related subjects, nurturing individual strengths and interests.
  • Prepared and administered special programs for students needing remedial opportunities to achieve developmental goals expected of target demographics.
  • Designed and administered examinations on class material, combining written questions with hands-on techniques to facilitate learning at appropriate level.
  • Received and applied training on identifying and addressing signs of developmental disabilities, health problems and psychological indicators of unsafe environments outside classroom.
  • Held conferences with parents and guardians, counselors and administrators to review student classroom performance and behavioral history, advising on solutions to patterns of delinquency.
  • Collaborated with other teachers and staff members to provide best-in-class educational opportunities for over [Number] students.
  • Established and enforced rules for behavior and procedures for maintaining order among class of [Number] students.
  • Increased classroom participation by [Number]% through effectively adapting teaching methods to student needs.
  • Led students through safety procedures, including active shooter and fire drills.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Streamlined procedures for testing student progress through updating protocols, resulting in [Number]% increase in classroom progress.
  • Remained calm and patient in all student interactions to support individual growth and development.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plan as part of integrated classroom.
  • Engaged students through [Technique] and [Technique], increasing classroom interaction in [Type] course work.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Maintained quiet, safe classroom to enable students to learn in conducive environment.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Mentored students needing extra assistance in understanding lessons or concepts.
  • Tutored children individually and in small groups to help with difficult subjects.
  • Taught [Type] students how to improve grasp of material and test performance.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Closely monitored and recorded student progress to create detailed learning plans for struggling students.
Retail Salaes Clerk, -
Penney's, High End Furniture Stores, Burlington, O City, STATE,
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Dressed in sample and completed garments for photographs and displays.
  • Increased sales 30% through suggestive selling and persuasiveness.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted average of 40 customers per day in finding or selecting items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Promoted brand through event marketing, demonstrations and sales.
  • Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Adhered to all company initiatives and achieved established goals for each.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Promoted customer satisfaction by smiling pleasantly and having great conversation.
Education and Training
: Runway, Product Presentation, Expected in
John Casablanca - Tampa, FL,
Status -
Master of Arts: Industrial Organizational Psychology, Expected in 05/2013
Chicago School Of Psychology - Chicago, IL,
Status -
Bachelor of Arts: Economics/ Social Science Education, Expected in 05/1988
St. Augustine's University - Raleigh, NC,
Status -
Associate of Arts: Criminal Justice, Expected in 05/1979
Hillsborough Community College - Tampa, FL
Status -

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Resume Overview

School Attended

  • John Casablanca
  • Chicago School Of Psychology
  • St. Augustine's University
  • Hillsborough Community College

Job Titles Held:

  • Receptionist Administrator
  • Realtor Sales Associate
  • Classroom Instructor
  • Retail Salaes Clerk


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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