Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Self-motivated Job Title bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Well-organized Administrative professional bringing excellent multitasking abilities developed over Number years of Industry experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Software with expertise in database management.
Educated professional offering Number years of experience streamlining processes, managing talented team members and performing Task. Tireless team player known for staying poised and calm in fast-paced environments.
Organized Office Manager with over Number years of experience in Industry field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in Area of expertise. Offering these skills and strong work ethic.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Skills
Multi-line Telephone Systems
Customer and client relations
Organization skills
Shorthand writing
Database administration
Verbal and written communication
Telephone skills
Professional demeanor
Bookkeeping
Business administration
Stocking and Replenishing
Merchandising Knowledge
Sales
Product and Service Sales
Exceptional Customer Service
Sales training
Excellent people skills
Merchandising understanding
Relationship building
Problem-solving skills
Dining area maintenance
Client Service
Adapt to diverse groups
Cash register operation
Cash Handling
Organizing Mail
Faxing Paperwork
Document Conversion
Office administration
Filing and data archiving
Social media knowledge
Quality assurance
Presentation design
Scheduling
Sorting and labeling
Invoice Processing
Administrative support
Multi-line phone proficiency
Work History
12/2020 to Current
Receptionist AdministratorAaa Northern California, Nevada And Utah Insurance Exchange – Los Banos, CA,
Greeted customers and visitors in-person and via telephone calls.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sorted, received and distributed mail correspondence between departments and personnel.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Supervised and guided new employees on Task and responded quickly to questions, which improved understanding of job responsibilities.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Interpreted management directives to define and document administrative staff processes.
06/2020 to 12/2020
Licensed Insurance AgentAaa Northern California, Nevada And Utah Insurance Exchange – Manteca, CA,
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Upsold additional products and services after identifying customer needs and requirements.
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Obtained underwriting approval by completing application for coverage.
Promoted Company products and services using upselling and other sales strategies.
Capitalized on upsell opportunities with offers of Type support and additional insurance policy options.
Reported policy changes and company conditions affecting customer satisfaction.
Calculated quotes and educated potential clients on insurance options.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Tracked progress of all outstanding insurance claims.
Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
01/2020 to 06/2020
Licensed Insurance AgentCompass Group Usa Inc – Monroe, NC,
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Upsold additional products and services after identifying customer needs and requirements.
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
Obtained underwriting approval by completing application for coverage.
Promoted Company products and services using upselling and other sales strategies.
Capitalized on upsell opportunities with offers of Type support and additional insurance policy options.
Reported policy changes and company conditions affecting customer satisfaction.
Calculated quotes and educated potential clients on insurance options.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
08/2018 to 11/2019
Catering ServerRed Lion Hotels – City, STATE,
Fostered enjoyable event atmosphere through friendly guest interactions
Returned reusable goods and serving equipment for inventory and restock.
Provided friendly, courteous service to create memorable moments for guests.
Cleared dishes and glassware quickly following each course.
Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
Served plated dinners with up to Number courses.
Arranged linens and table settings according to seating plan and event theme.
Delivered catered food and supplies to facility for on-time set-up.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Served appetizers, entrees and refilled beverages for events up to Number guests.
Set up and broke down catering services at Type, Type and Type events.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Monitored dietary restrictions and served guests with special needs.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Processed orders and sent to kitchen employees by Action.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Checked guests' identification before serving alcoholic beverages.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
Answered customers' questions, recommended items and recorded order information.
Served Type, Type and Type beverages and offered refills.
Education
Expected in 06/2019
High School Diploma : Pocatello High School - Pocatello, ID GPA:
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