Versatile Receptionist offering over 17 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Professional and knowledgeable versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Skills
Multitasking and prioritization
Professional and polished presentation
Organization and efficiency
Detail oriented
Flexible
Multi-line telephone skills
Scheduling
Verbal and written communication
Customer and client relations
Database administration
Time management
Multi-line Telephone Systems
Business administration
Documentation and control
Bookkeeping
Conflict Resolution
Professional Demeanor
Office Administration
Sorting and labeling
Education
American HeritageDelray Beach, FLExpected in 2005 ā āHigh School Diploma: - GPA:
Sorted, received and distributed mail correspondence between departments and personnel.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Greeted customers and visitors in-person and via telephone calls.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Routed incoming mail and messages to relevant personnel without delay.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Received and routed business correspondence to correct departments and staff members.
Kept reception area clean and neat to give visitors positive first impression.
Supported various administrative duties by proofreading, transcribing and invoicing.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Resolved customer problems and complaints.
Assisted multiple customers via phone.
Corresponded with clients through email, telephone or postal mail.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Rehmann - New Car Sales Administrative Assistant Lansing, MI, 07/2019 - 12/2020
Provided clerical support to multiple company employees by copying, faxing and filing documents.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Assisted coworkers and staff members with special tasks on daily basis.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Salon XO - Receptionist City, STATE, 06/2012 - 02/2017
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Mario N Co - Receptionist City, STATE, 02/2005 - 05/2013
Maintained reception area in orderly Claireer to provide visitors with a positive first impression of the company.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Responded to telephone inquiries from clients, vendors and the public.
Welcomed guests and clients in an upbeat and friendly Claireer.
Answered and directed incoming calls using multi-line telephone system.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
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