receptionist administrator resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized Receptionist and Appointment Setter with 10 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Skills
Confidential information management
Schedule Management
Customer service
High-volume call environments
Verifying insurance/Obtaining authorizations
Following up with patients
EHR systems
Detail-oriented
Analytical skills
Good listening skills
Organization and Time management
Work History
06/2020 to CurrentReceptionist AdministratorNew England Baptist Hospital | Dedham, MA,
Scheduled initial and return appointments for physical therapy clients, adhering to internal policies while accommodating individual customer needs.
Answered incoming calls, directing clients to individuals capable of addressing specific needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Kept reception area clean and neat to give visitors positive first impression.
Monitored outstanding invoices and performed collections duties.
Executed billing tasks and recorded information in company databases.
Created improved filing system to maintain secure client data.
Monitored office supplies by checking inventory on monthly basis and placed orders whenever stock appeared low.
07/2017 to 07/2019Patient Service RepresentativeGiant Eagle | Morgantown, WV,
Maintained schedule for 7 providers and 1 nurse Practitioner
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used computer programs and registration systems to schedule patients for follow up appointment
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Actively listened to patients' requests, confirming full understanding before addressing concerns.
Exceeded goals through effective task prioritization and great work ethic.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Kept reception area clean and neat to give visitors positive first impression.
Daily bank deposits
Opened and distributed daily mail
02/2015 to 06/2017Front End CoordinatorSheetz, Inc. | Madison Heights, VA,
Advised and trained new employees in job tasks, offering positive reinforcement.
Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
Successfully oversaw and handled all merchandising and maintenance for front end.
Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
Offered credit applications to customers, cross-selling and converting 10 out of 200 customers into cardholders.
Promoted importance of security and customer tracking to minimize store losses.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Counted out cash drawers and balanced totals.
Improved customer service by projecting friendly and knowledgeable attitude.
Supervised 4-15 associates per shift
02/2006 to 05/2012Office ManagerNew South Medical | City, STATE,
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversaw office inventory activities, including ordering office supplies.
Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Compared vendor prices and negotiated for optimal savings.
Developed standard operating procedures for all administrative employees.
Maintained computer and physical filing systems.
Coordinated special projects and managed schedules.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Referred past due payments to collections department.
Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
Daily Bank Deposits
Education
Expected in to to High School Diploma | Continental Academy, Miami Lakes, FL, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.