(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Meticulous Receptionist Administrator skilled at serving as customers' initial touch-point with office personnel and professionals. Deftly manages incoming and outgoing communications. Adept at providing invaluable, centralized organization for Dental offices.

Accomplished operations management professional bringing over 10 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

  • Schedule Coordination
  • Performance Management
  • Decision Making
  • Handling Customer Complaints
  • Microsoft Office Suite
  • Team Management and Supervision
  • Team Building
  • Multitasking and Prioritization
  • Attention to Detail
  • Adaptable and Resilient
  • Microsoft Office
  • Confidence and Drive
  • Inventory Oversight
  • Goal Setting
  • Friendly and Relatable
  • Customer Service Management
CE Course Online, Expected in 04/2021 Real Estate Agent : Real Estate - GPA :
Dawn Career Institute Wilmington, DE Expected in 03/2008 Medical Assistant : Medical Assistant - GPA :
Garnet Valley High School Glen Mills, PA Expected in 06/1999 High School Diploma : - GPA :
Work History
Cci Health & Wellness Services - Receptionist Administrator
Silver Spring, MD, 04/2019 - 03/2020
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Promoted maintenance of professional and courteous customer interactions across all reception personnel.
  • Answered incoming calls, directing clients to individuals capable of addressing specific needs.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Greeted customers and visitors in-person and via telephone calls.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected payments from clients and updated account balances.
Adventist Health System - Dental Assistant
Wesley Chapel, FL, 04/2015 - 05/2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Prepared patient X-rays and images by for review by dentist.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Educated patients on postoperative care, including best practices for protecting dental work and enhancing healing process.
Tata Consultancy Services - Patient Care Technician, ICU
Pittsburgh, PA, 04/2008 - 03/2012
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Recorded vital signs such as temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
California Sun Tanning - Manager
City, STATE, 06/1995 - 08/2006
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Approved regular payroll submissions for employees.

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School Attended

  • CE Course
  • Dawn Career Institute
  • Garnet Valley High School

Job Titles Held:

  • Receptionist Administrator
  • Dental Assistant
  • Patient Care Technician, ICU
  • Manager


  • Real Estate Agent
  • Medical Assistant
  • High School Diploma

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