Meticulous Receptionist Administrator skilled at serving as customers' initial touch-point with office personnel and professionals. Deftly manages incoming and outgoing communications. Adept at providing invaluable, centralized organization for Dental offices.
Accomplished operations management professional bringing over 10 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Skills
Schedule Coordination
Performance Management
Decision Making
Handling Customer Complaints
Microsoft Office Suite
Team Management and Supervision
Team Building
Multitasking and Prioritization
Attention to Detail
Adaptable and Resilient
Microsoft Office
Confidence and Drive
Inventory Oversight
Goal Setting
Friendly and Relatable
Customer Service Management
Education
CE CourseOnline, Expected in 04/2021 ā āReal Estate Agent:Real Estate - GPA:
Dawn Career InstituteWilmington, DEExpected in 03/2008 ā āMedical Assistant:Medical Assistant - GPA:
Garnet Valley High SchoolGlen Mills, PAExpected in 06/1999 ā āHigh School Diploma: - GPA:
Work History
Cci Health & Wellness Services - Receptionist Administrator Silver Spring, MD, 04/2019 - 03/2020
Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Promoted maintenance of professional and courteous customer interactions across all reception personnel.
Answered incoming calls, directing clients to individuals capable of addressing specific needs.
Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Greeted customers and visitors in-person and via telephone calls.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Collected payments from clients and updated account balances.
Adventist Health System - Dental Assistant Wesley Chapel, FL, 04/2015 - 05/2019
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Prepared patient X-rays and images by for review by dentist.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Educated patients on postoperative care, including best practices for protecting dental work and enhancing healing process.
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