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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Cheerful Choctaw Nation Housing Authority receptionist committed to helping each guest feels welcomed and comfortable upon walking through door. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multitasks and works well in fast-paced, high-volume environments. Excellent work performance in individual and team roles combined with superior attendance record.

Skills
  • Answering calls
  • Office support (phones, faxing, filing)
  • Multitasking abilities
  • Computer skills
  • Customer Service
  • Responsible
  • Self-motivated professional
  • Leadership
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Self-Motivated
  • Time Management
Education
Hugo High School Hugo, OK Expected in 05/2010 High School Diploma : - GPA :
Work History
Churchill Downs Inc. - Receptionist Administrator
Farmington, PA, 05/2021 - Current
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Referred families to shelters, legal resources and educational programs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Answered average of 100 plus calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Managed guest relations and customer service through daily communication and interaction.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Answered incoming calls, directing clients to individuals capable of addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy guests.
Cache Creek Casino Resort - Revenue Audit Clerk
Brooks, CA, 10/2016 - 05/2021
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Prepared special audits and control reports by analyzing trends.
  • Submitted reports, including situations and resource status.
  • Prepared schedules for auditing at year- end.
  • Prepared monthly consolidated financial statements, and monitored daily cash activities, including disbursement and receipt funds.
  • Prepared reports that help to ensure that company runs efficiently and makes profit.
  • Handled supervisor duties when manager was unavailable or out of office.
  • Collected and reported monthly expense variances and explanations.
  • Preformed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Grant Choctaw Casino & Resort - Cage Cashier
City, STATE, 03/2012 - 10/2016
  • Cashed out employee tips and worked with slot machines to pay out jackpots.
  • Redeemed coins chips for cash at customer request.
  • Verified accuracy of transaction reconciliation and exchange summary report.
  • Maintained confidentiality of customers’ transactions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Cashed out chips and betting slips from casino patrons and performed other financial transactions, including opening credit accounts.
  • Calculated winnings to verify payments made by dealers.
  • Received, secured and distributed large sums of money, added funds to casino safe and completed all forms and documentation.
  • Complied with all federal and state regulations by completing required casino forms pertaining to cage transactions.
  • Coordinated employee work schedules to provide adequate coverage for guest service.
  • Collected money for games and provided customers with tokens, tickets and correct change.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.

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Resume Overview

School Attended

  • Hugo High School

Job Titles Held:

  • Receptionist Administrator
  • Revenue Audit Clerk
  • Cage Cashier

Degrees

  • High School Diploma

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