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Receptionist Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Accomplishments
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Sales expertise
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Order Fulfillment
  • Good listening skills
  • Training development aptitude
  • Creative problem solving
  • Money handling abilities
  • Technical Support
  • Account management
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Stocking and replenishing
  • Learning strategies
  • Microsoft Office
  • Training & Development
  • Customer service
  • Compassion
  • Written Communication
  • Basic math
  • Multi-line Telephone Systems
Work History
Receptionist Administrator, 11/2020 to Current
Stryker Corporation Chattanooga, TN,
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Improved office operations by automating client correspondence, record tracking and data communications.
Customer Service Representative, 09/2020 to 11/2020
Topgolf Dallas Venue, TX,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details in Excel to track requests, document problems and record solutions offered.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Answered over 20 calls per Day to meet fast-paced call center demands.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Team Lead, 11/2019 to 02/2020
Otg Philadelphia, PA,
  • Operated Push Carts equipment to move heavy loads and maintain production levels.
  • Identified stock imperfections, assigned grades and noted production concerns based on Health inspections.
  • Operated all machinery safely to reduce workplace accidents.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Worked Numbers of different stations each month to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Trained new Employees by relaying information on company procedures, safety requirements and work duties and delivered constructive criticism upon completion of job tasks.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases and locate items.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Displayed new stock and rotated existing products.
  • Educated customers on promotions to enhance sales.
Cashier Team Lead, 02/2018 to 05/2019
Mercedes-Benz Superdome City, STATE,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Served needs of more than 500 customers in busy Superdome environment.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed standard operating procedures.
  • Kep team members on top of cleaning tasks.
  • Directed team of 10 cashiers to maximize performance and deliver exceptional service to every customer.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Displayed new stock and rotated existing products.
  • Increased customer loyalty and retention.
  • Analyzed purchases for signs of fraud.
  • Educated customers on promotions to enhance sales.
Education
High School Diploma: , Expected in
to
Youth Empowerment Program - 139 S Broad St, New Orleans LA,
GPA:

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81Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Youth Empowerment Program
Job Titles Held:
  • Receptionist Administrator
  • Customer Service Representative
  • Team Lead
  • Cashier Team Lead
Degrees
  • High School Diploma

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