receptionist administrator resume example with 1+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
WWW:
Professional Summary
I am a committed, friendly and hardworking Customer Service Advisor with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.
Skills
Telecommunication
Clerical Experience
Front Desk
Multi-line Phone Systems
VoIP
Network Support
Data Entry
Administrative Experience
Communication Skills
Microsoft Outlook
Help Desk
Computer Networking
Technical Support
Microsoft Windows Server
Microsoft Windows
LAN
Active Directory
DNS
Operating Systems
Live chat
Zendesk
Assessments
Problem solving — Completed
June 2019
Analyzing relevant information when solving problems.
Full results: Completed
Work style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Sales fit — Familiar
December 2020
Measures the traits that are important for success in sales positions.
Full results: Familiar
Receptionist — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Proficient
Call center customer service — Completed
March 2020
Applying customer service skills in a call center setting.
Full results:
Completed
Sales skills — Completed
June 2021
Influencing and negotiating with customers
Customer focus & orientation — Proficient
Responding to customer situations with sensitivity
Technical support — Completed
Performing software, hardware, and network operations
Attention to detail — Completed
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting
Information.
Data entry: Accuracy — Proficient
Entering data quickly and accurately
Basic computer skills — Highly Proficient
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common
Computer problems.
CRM skills with Salesforce — Familiar
Knowledge of Salesforce objects, fields, and processes.
Customer service — Familiar
Identifying and resolving common customer issues
Home health aide skills — Proficient
Providing care to patients in a home setting
Work History
Receptionist Administrator, 12/2022 to Current Fredbeans – Manheim, PA, Las Vegas, NV
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Acted as first point of contact and set appointments for prospective clients.
Kept high average of performance evaluations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Answered central telephone system and directed calls accordingly.
Handled assignments independently with good judgement and critical thinking skills.
Resolved customer problems and complaints.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Assisted with onboarding new clients and securing paperwork completion.
Operated multi-line telephone system to answer and direct high volume of calls.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Answered incoming calls, directing clients to individuals addressing specific needs.
Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Representative, 11/2021 to 2022 Heritage Auctions – North Hollywood, CA,
Nesco Resource
Handles incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction.
Receptionist, 01/2021 to 08/2021 My Shape Lipo – City, STATE,
Greeting and welcoming guests and providing them with a positive first impression of the organization
Directing guests and answering their questions
Notifying other workers of visitor arrival
Maintaining security and telecommunications systems
Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
Complying with procedures, rules, and regulations on keeping a safe and clean reception area
Documenting and communicating various actions, irregularities, and continuing needs
Contributing to the team by accomplishing tasks as needed
Answering the telephone; taking and relaying messages; providing information to callers
Providing administrative and clerical support
Preparing letters and documents
Receiving and sorting mail and packages
Scheduling appointments and maintaining appointment calendar
Coordinating meetings and organizing catering and room bookings
Scheduling travel
Operating Point of Sale systems
Validating parking tickets
Ordering office supplies
Education
High School Diploma: , Expected in 06/2006 to North Thurston High School - Lacey, WA GPA:
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