receptionist administrator resume example with 2+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
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Experience
03/2023 to Current
Receptionist Administrator Rush Enterprises – Parma, OH,
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from clients for products and services.
- Received parcels, routed mail and opened packages for staff.
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Displayed professional standards at reception desk to impress visitors.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Supported office security by following safety procedures and controlling access via reception desk.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
01/2022 to 12/2022
Service Advisor Dk Security – Northville, MI,
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new car services and account changes.
11/2020 to 11/2021
Retail Assistant Kmart – City, STATE,
- Restocked and organized shelves during slow periods to maintain store appearance.
- Engaged with customers and recommended products based on needs and requests.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education and Training
Expected in 11/2021 to
Queensland Certificate of Education :
Boonah State High School - Boonah, QLD
Boonah State High School - Boonah, QLD
Expected in 11/2020 to
Certificate II:
TAFE Queensland - Acacia Ridge, QLD
TAFE Queensland - Acacia Ridge, QLD
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Resume Overview
School Attended
- Boonah State High School
- TAFE Queensland
Job Titles Held:
- Receptionist Administrator
- Service Advisor
- Retail Assistant
Degrees
- Queensland Certificate of Education
- Certificate II
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