Receptionist Administrative Assistant Resume Example

• Cleaned and disinfected kennels, equipment and work areas.
• Maintained clean and sanitary work environment at all times.
• Maintained accurate and detailed logs and inventories of animals, food and equipment.
• Maintained organized, presentable merchandise to drive continuous sales.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped up sales by 10%

Job consisted of helping celebration residents with their needs, answering phone or walking them thru steps in order to change their home appearance thru ARC,COMMUNITY STANDARD, ACCOUNTING ETC.
helped all departments thru HOA.

• Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Greeted customers entering store to ascertain what each customer wanted or needed.
• Politely assisted customers in person and via telephone.
• Scored in top 10% of employees in successful resolution of issues
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Directed calls to appropriate individuals and departments.
• Learned, referenced and applied product knowledge information.
• Added new material to file records and created new records.
• Assisted with receptionist duties, file organization and research and development.
• Scanned documentation and entered into database.
• Obtained scanned records and upload records.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Reviewed and updated client correspondence files and scheduling database.
• Answered high volume of phone calls and email inquire
• Filed paperwork and organized computer-based information
• Screened personal and business calls and directed them to appropriate party.
• Developed and maintained internal client filing system.

• Trained, coached and mentor staff to ensure smooth adoption of new program.
• Hired and trained 55 of staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Correctly calculated inventory and ordered appropriate supplies.