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receptionist administrative assistant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Office Receptionist for Community Capital Management Consultant(ccmc) and Hunter's Creek Community Association bringing my Disney costumer service experience to the residents of Celebration & Hunter's Creek by helping them fulfill the days needs with communication and assisting with the Architectural Review APPLICATIONS AND HOME OWNERS ASSOCIATION quarterly payments thru the computer base and accounts .

Retail experience thru Pet Supermarket floor sales associate & cashiering and many more side experience thru out this job.

While Working for Disney's costumer service Coordinator for food and beverage bringing a strong work ethic, interpersonal skills and customer service expertise.

Food and beverage host/hostess highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

Systematic Administrative Assistant with over 3 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills

Quick learner

  • Lifts and carries up to 50 lbs.
  • Guest relations professional
  • Creative problem solver
    Fluent in reading, writing and translating in Spanish
  • Cash handling expert
  • Local/state health laws knowledge
  • Skilled in call center operations
  • Adherence to high customer service standards
  • Food and beverage services
  • Efficient
  • Bar terminology
  • Office administration
  • Routing Mail
  • Program Files Maintenance
  • Customer and client relations
Work History
Receptionist Administrative Assistant, 11/2017 - 12/2020
Arbor Realty Trust Boston, MA,
  • Directed guests and routed deliveries and courier services.
  • Opened and properly distributed incoming mail.
  • Compiled company information and related material and distributed it to candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained clean reception area, including lounge and associated areas.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Screened all visitors and directed them to correct employee or office.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted customers and visitors in-person and via telephone calls.
  • Answer about 50+ calls per hou.
Sales Associate, 10/2016 - 04/2019
J.D. Byrider Greenwood, IN,
  • Cleaned and disinfected kennels, equipment and work areas.
  • Maintained clean and sanitary work environment at all times.
  • Maintained accurate and detailed logs and inventories of animals, food and equipment.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped up sales by 10%
Customer Service Receptionist, 07/2017 - 11/2017
Mather Pumps Vancouver, WA,

Job consisted of helping celebration residents with their needs, answering phone or walking them thru steps in order to change their home appearance thru ARC,COMMUNITY STANDARD, ACCOUNTING ETC.
helped all departments thru HOA.

  • Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Scored in top 10% of employees in successful resolution of issues
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Learned, referenced and applied product knowledge information.
  • Added new material to file records and created new records.
  • Assisted with receptionist duties, file organization and research and development.
  • Scanned documentation and entered into database.
  • Obtained scanned records and upload records.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Reviewed and updated client correspondence files and scheduling database.
  • Answered high volume of phone calls and email inquire
  • Filed paperwork and organized computer-based information
  • Screened personal and business calls and directed them to appropriate party.
  • Developed and maintained internal client filing system.
Front of House Coordinator Spirit of Aloha Dinner Show, 06/2007 - 09/2016
Walt Disney World Resort City, STATE,
  • Trained, coached and mentor staff to ensure smooth adoption of new program.
  • Hired and trained 55 of staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma: , Expected in 2006
-
Chamberlain High School - 9401 North BLVD,
GPA:
Status -
Accomplish
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Informative And Helpful,Independent Worker,High Quality Service
  • Highly organized Job Specialist Trainer successful at managing people and time. Offers prompt feedback on training assessments, participant behavior and the overall effectiveness of each training session.
  • Telephone Service -
    Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up -
    Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandizing, POS systems and cash handling.
  • Merchandizing professional successful at representing consumer tastes and needs in the retail market. Accurately assesses competition and seeks effective ways to boost sales and reinforce client brands.

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Resume Overview

School Attended

  • Chamberlain High School

Job Titles Held:

  • Receptionist Administrative Assistant
  • Sales Associate
  • Customer Service Receptionist
  • Front of House Coordinator Spirit of Aloha Dinner Show

Degrees

  • High School Diploma

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