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Receptionist Administrative Assistant Resume Example

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RECEPTIONIST ADMINISTRATIVE ASSISTANT
Summary

Committed to providing high quality customer care to create a positive shopping experience. Personable and professional under pressure with motivated, energetic nature. Knowledgeable in providing friendly thorough customer service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution and able to help encourage teamwork. Able to network with public organizations and business to create successful partnerships. Adept to handling confidential and/or sensitive information in a timely fashion.

Skills
  • 15 years of customer service experience.
  • Patient, attentive, empathetic
  • Goal oriented
  • Ability to handle surprises
  • Great cash handling and mathematical skills
  • Cash deposit preparation
  • Back office operations
  • CRM and office management software
  • Faxing documents
  • Mail management
  • Invoicing and billing
  • Appointment scheduling
  • In-store support
  • Credit card payment processing
  • Fleet dispatching
  • Direct sales
  • High-energy attitude
  • Route management
  • Multitasking and prioritization
  • Team contribution
Experience
Receptionist Administrative Assistant|All Star Automotive - Grass Valley, CA|11/2018 - Current
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Set up repair appointments to meet customer needs and resolve key concerns.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Educated patients on various resources, services and programs to maximize care.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
Owner/Operator|Above and beyond cleaning - Penn Valley, CA|01/2017 - Current
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Cleaned windows, walls, decor and appliances.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Worked with speed and efficiency to meet all job requirements.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Interacted pleasantly with clients and patrons when performing daily duties.
Assistant Manager|Penn Valley Mini Mart - Penn Valley, CA|11/2016 - 11/2018
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project future demands.
  • Delegated daily tasks to team members to optimize team productivity.
Deli Manager|76 Penn Valley - Penn Valley, CA|12/2013 - 11/2016
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Education and Training
Golden Empire convalescent||Grass Valley, CA|2006CNA: Nursing
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Resume Overview

Companies Worked For:

  • All Star Automotive
  • Above and beyond cleaning
  • Penn Valley Mini Mart
  • 76 Penn Valley

School Attended

  • Golden Empire convalescent

Job Titles Held:

  • Receptionist Administrative Assistant
  • Owner/Operator
  • Assistant Manager
  • Deli Manager

Degrees

  • CNA : Nursing

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