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Receiving Clerk Resume Example

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RECEIVING CLERK
Skills
  • Basic computer knowledge
  • Credit card processing
  • Sales negotiating
  • Problem solver
  • Committed to team success
Additional Information
  • Fast learner
  • Dedicated
  • Punctual
  • Team player
  • Driven
Professional Summary

Skilled Shift Manager bringing 2 years of experience in food industry. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused with excellent problem solving and decision making skills.

Customer service professional dedicated to effective team management and customer satisfaction.

 Experienced Freight Associate with a background in packing, loading, unloading, shipping, and tracking LTL, RDC, SDC, lumber trucks, individual vendors like Coke, UPS, Bear paint, etc.  shipments. In-depth knowledge of all safety requirements and defect tracking procedures. Capable of operating hand-held scanners, forklifts, and dollies.

Skills
  • Inventory controls
  • Team leadership
  • Accurate money handling
  • Excellent time management skills
  • Effective problem solver
  • Quick learner
  • Microsoft Outlook, Word and Excel
  • Customer-focused
  • Inventory control
  • Proficient in cash management
  • Trusted key holder
  • Data entry
  • Food preparation
  • Interpersonal and written communication
  • Self-motivated
  • Data management
  • Extremely organized
  • Strong verbal communication
  • Conflict resolution
  • Zoning and stocking
  • use of Forklift, Pacer, Order picker, Reach truck, and Electric Palletjack
  • Warehouse safety
  • Hand saw safety
  • Supply chain and resource management
  • HAZMAT training
  • Warehouse and fulfillment
  • Safety-conscious
  • Computer-savvy
  • Current Forklift Certification
  • Certified pallet jack operator
  • Fast learner
  • LTL knowledge
  • Physically fit and agile
  • Excellent time management
  • Basic mathematical aptitude
  • Deadline-driven
  • Inventory management
  • Merchandising
  • Loading and unloading
  • Replenishment processes
  • Delivery schedule creation
  • Warehouse and manufacturing operations
  • Team development
Work History
Receiving Clerk06/2018 to Current
Home Depot Inc – Southlake, TX
  • Analyzed departmental documents for appropriate distribution and filing.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Received incoming trucks, signed paperwork, and checked that all incoming freight was present and accurate.
  • Processed Return to vendor items (RTV's). Through the computer system and placed them securely on a pallet.  Once ready the ship I would create the exporting paper work and tag the pallet with a scan-able ID tag, along with all necessary warning labels for shipment. 
  • Leading the unload team in SCD truck unload, in a safe and timely fashion.  Making sure all freight team members in the designated safety locations before any forklift equipment is in use. 
  • Keeping the store and receiving area clean and organized. 
  • Processing ZMA (penny items/zeroed out) items. 
  • Keeping all of the departments on track with our programs that vendors have with us. When it comes to damages products that we can get credit for. 
  • Hazardous material management including but not limited to- cleaning spills, organizing logging, and properly disposing hazardous materials, and preparing them for pick up.
  • Customer service, answering phone calls, and helping out other departments. 
  • Stocking freight on shelves, front-facing, and packing out bays. 
  • Setting up displays.
  • Certified as a forklift diver, pacer (standing forklift), order pick, reach truck, and electric pallet jack. 
  • Organizing overheads, and tagging pallets, and entering them into the computer system making it easy to find what item are in the overheads and where they are located. 
  • Giving customers advice on how to best solve their problems, and help them find the best products, and up selling related products that they may not have realized that they needed for their projects. 
  • Helped solve waste management problems by calling and setting up pick up dates, and requesting open top dumpsters be delivered until they could pick up the compactor. 
Shift Manager08/2017 to 08/2018
Pizza Hut – Lewisville, TX
  • Managed schedules, accepted time off requests and found coverage when shifts were short.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Trained staff on operating procedures and company services.
  • Identified individual development needs with appropriate training.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
  • Worked night and weekend shifts during holiday season.
  • Boosted team productivity and efficiency by leveraging top-notch customer service and up-selling abilities.
Shift Leader04/2015 to 09/2017
Dairy Queen – Roanoke, TX
  • Team Member - Lickty split Fast food I started at 7.50 and over time I have been given raises and now am currently making 9.50.I am currently certified in all the sections, service, chill, and grill.
  • And have been asked to become shift lead, and have begun my training.
  • Some of my duties in service, are taking orders, suggesting up sells, taking care of customer complaints, taking cash and card, loading money on gift cards, communicating any special instruction to grill and chill, double checking order before handing it to the customer, and making sure the service is fast and effect but also personable and a good experience for the customer.
  • Some of my duties in chill is making all ice cream products fast and efficiently, while still keeping the quality very high, properly portioning products, keeping everything stocked and rush ready, properly communicating with the service team members to make sure the ice cream gets to the customers fresh and melted, also keeping my station clean and neat.
  • Some of my grill duties are making burgers and baskets along with all over food items on the menu, cooking meat, bacon, grilled chicken, chicken strips, steak fingers, fry's, etc, without cross contamination.
  • Keeping all products fresh, and keeping all area clean.
  • Some of the secondary duties I complete are clean the floors, windows, walls, base boards, restocking, preparing food, cleaning bathrooms, taking out trash, making tea, and cleaning them at the end of the night, floating between section and helping where ever I'm needed, training new employees, delegating end of the night side work with the team members in my section, etc.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Coached team members in techniques necessary to complete job tasks.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Prepared items for later use to save staff time during busy hours.
Dog Caretaker03/2016 to 07/2016
Elite Suites Pet Resort- Southlake – Southlake, TX
  • I would walk the dogs out to the yard and properly follow yard rules putting only 6 dogs a run and taking them all out before adding any dogs to that run.
  • To minimize cross contamination and spreading of illnesses and parasites.
  • Making sure all gates are properly locked.
  • When I wasn't walking the dog I was in the yard poop scooping checking the poop and monitoring dogs for fights and good health.
  • This involved breaking up fights, most of the time stepping in and separating animals before there was an altercation.
  • And checking over the animals for any injury's and notifying management if there is any issues.
  • Also keeping an eye on all the dogs for heat exhaustion.
  • I also was in charge for feeding, and making sure all the dogs had fresh water at all times.
  • I would also checks of all the suites to check for accidents and clean and disinfect any area or bedding that had been soiled.
  • I also did doggie day care.
  • That entails properly handling the dogs in my group which could be anywhere from 15 to 45 dogs.
  • Watching for behavioral issues, breaking up fights, removing problem dogs, cleaning messes, and removing problem dogs.
  • Some of my secondary responsibilities were cleaning the grooming suites, one-on-one time with dogs, giving treats to all the dogs twice a day, removing beds and replacing with cots if the dogs tear up the beds, bring newly checked in dogs to there suite, and bring checked out dogs to the front, I would also take out all the trash, dry mop all the floors, Sweep, mop, disinfect, clean the windows, for both of the day care rooms, and also clean the turf when we uses it when it rain and the runs were too muddy to use.
  • Maintained a clean and sanitary work environment at all times.
Education
Bachelor of Science: Biology 2021Texas Woman's University- Denton, TX
  • Dean's List, [Fall, 2017]
Accomplishments
  • Educational work shop presentation ( FFA Field day)
  • Raised a lamb for FFA and won first in the Sonny Nance show and 22nd in the Fort Worth stock show out of 78
  • Volunteering at Victory Therapy Center
  • Been wrestling team captain and ran practices. (leadership)
  • All region in Female Wrestling in 2015
  • Ranked 3rd in state wrestling for my senor year.
  • Part of NSHSS
  • Product Promotion
    Up-sold products and motivated customers to upgrade current product plans.
  • Supervision
    Supervised team of twelve staff members.
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Resume Overview

Companies Worked For:

  • Home Depot Inc
  • Pizza Hut
  • Dairy Queen
  • Elite Suites Pet Resort- Southlake

School Attended

  • Texas Woman's University

Job Titles Held:

  • Receiving Clerk
  • Shift Manager
  • Shift Leader
  • Dog Caretaker

Degrees

  • Bachelor of Science : Biology 2021

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