Communication Specialist with strong organizational experience. Proficient in administrative support, accounting, customer service, and marketing. Proven ability to quickly learn new tasks with minimal instruction and deliver exceptional results. A trusted contributor who is dependable, detail-oriented, accurate, and works well with others.Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.
Core Qualifications
Microsoft Office Suits
Sharepoint (Web Publishing)
Adobe Photoshop
Adobe InDesign
Adobe Acrobat
Procure to Pay Yardi Software
MRI Accounting Software
Campaign Logic (E-Marketing)
Quote Manager
Accomplishments
Licensed Affiliate Real Estate Broker.
Experience
Real Estate Services Coordinator, 09/2015 - 10/2016 Cb Richard Ellis – Plymouth, MI,
Assisted a property management team responsible for a 4,000,000 square feet portfolio that included industrial, flex, office, and retail space with the day-to-day management responsibilities.
Budgeting; assisted management with developing annual budgets for all operating and capital expenses.
Accounts Payable; coded and processed vendor invoices to ensure timely payments.
Accounts Receivable; generated monthly A/R Aging Reports, researched and analyzed delinquent accounts, contacted tenants with intent to cure accounts considered past due, recorded and processed all late fees accordingly.
Lease Administration; abstracted lease terms and conditions, recorded critical dates, facilitated payments of rent, completed required internal forms, and data entry.
Customer Service; appropriately examined, responded to, and resolved tenant concerns and complaints, generated, and distributed all correspondence for tenant notifications.
Coordinated with building technician and vendors for all needed property repairs and maintenance.
Ensured corporate regulation compliance for vendor selection process; created scopes of work, generated, and submitted request for proposals, and processed vendor contracts.
Trained new staff on complex, multi-step process for generating purchase orders and request for proposals.
Maintained tenant lease, property, and vendor files.
Client Services Specialist, 08/2010 - 09/2015 Wipfli Llp – Great Falls, MT,
Provided administrative, marketing, and transactional support for a brokerage team specializing in commercial real estate services.
All aspects of marketing; brochures, presentations, mass e-mailings, website creation and maintenance.
Coordinated and compiled market and property research.
Produced multiple real estate related deliverables; surveys, tour books, presentation of proposals.
Typed request for proposals, counteroffers, and agreements.
Processed and tracked revenue and expense transactions.
Maintained internal and external databases for tracking pursuits, opportunities, and property listings.
Handled standard daily clerical responsibilities such as organization and maintenance of electronic and paper filing systems, calendar maintenance/scheduling, and ensuring team compliance with corporate recording requirements.
Account Service Representative, 03/1999 - 03/2008 The Hertz Corporation – Buford, GA,
Provided administrative and clerical support for an independent insurance agency and more specifically to a sales team of four field agents working in three states servicing five national insurance companies.
Incorporated basic accounting principles for accurately generating invoices for binders, policies, endorsements, and audit transactions.
Applied analytical skills to reconcile discrepancies between agency ledger and insurer statements.
Processed multiple quotes with variable criteria to assist agent in determining best value of coverage to premium on new and renewal policies.
Typed proposals and letters to prospected customers assisting agents with their marketing endeavors.
Produced weekly reports notifying agents of upcoming renewal dates for policies requiring follow-up to prevent lapses in coverage.
Trained new clerical staff on complex, multi-step processes, requiring use of various research tools.
Created company specific reference manuals to standardize department clerical procedures.
Assisted customer service representatives with meeting customer needs by accurately processing requested documents including certificates of insurance, evidence or property, and identification cards.
Maintained accurate and up-to-date customer and policy information in Agency Management System.
Education and Training
Bachelor of Science: Organizational Communication and Writing, Expected in 2017 - Middle Tennessee State University - Murfreesboro, Tennessee GPA: Graduated with Honors
Associate of Applied Science: Computer Accounting, Expected in 2010 - Nashville State Community College - Nashville, Tennessee GPA: Graduated with Honors
Technical Skills
Accounting, basic accounting, Accounting Software, Accounts Payable, Accounts Receivable, administrative, Acrobat, Adobe - Photoshop, analytical skills, Agency, brochures, Budgeting, budgets, calendar maintenance, clerical, contracts, Critical Thinking, Customer Service, data entry, databases, filing, forms, InDesign, insurance, ledger, letters, Logic, marketing, market, Excel, office, Outlook, Power Point, Publisher, Sharepoint, Microsoft - Word, policies, presentations, processes, property management, proposals, real estate, recording, repairs, Research, retail, sales, scheduling, surveys, Teamwork, technician, Time Management, website, Web Publishing
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