real estate salesperson resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about customer service and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 7 years of real estate experience. Forward-thinking with deep understanding of resolving customer problems with efficiency and civility. Proven history of increasing customer satisfaction.
Education and Training
: 20-Hour NMLS SAFE Course, Expected in 03/2020 to Mortgage Educators - New York, NY GPA:
Bachelor of Science: Business Administration, Expected in 12/2020 to Pennsylvania State University - World Campus, Online Location, GPA:
Associate of Science: Business Administration, Expected in 07/2017 to SUNY Jefferson - Watertown, NY, GPA:
Experience
Real Estate Salesperson, 01/2018 to 02/2020 Windermere Real Estate – Denver, CO,
Communicated with owners regarding home and loan status.
Works with clients to locate desired properties that fits their precise criteria.
Improved profits, negotiating and authoring contracts and leases for residential properties
Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning.
Increased customer satisfaction ratings by addressing issues effectively for speedy resolution.
Promptly corresponding to client inquiries through email, phone, and in-person office visits.
Showcasing and preparation of properties for daily open houses.
Scheduling daily property and rental showings for clients.
Counseled customers on market current status for residential and land markets.
Maintained database of prospective customers.
Successfully guided home buyers and sellers through sales and purchase of properties.
Payroll Specialist, 07/2017 to 09/2018 Ac Transit – Oakland, CA,
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Responded to employee inquiries regarding payroll and timekeeping.
Prepared and maintained support documentation.
Followed all IRS guidelines and state regulations when submitting payroll taxes.
Received, filed and processed paperwork and documents for on-boarding employees.
Processed rehires, transfers, terminations, garnishments and withholdings.
Managed payroll and time and attendance systems.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Created and maintained operational metrics for key processes.
Prepared manual checks and initiated direct deposits through ADP system.
Protected payroll operations and maintained employee confidence by keeping information private.
Receptionist, 11/2015 to 01/2017 Olsson Associates – Oklahoma City, OK,
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Took accurate messages for staff and management to facilitate open and speedy communication.
Responded to telephone inquiries from clients and agents and delivered information to inform and educate callers.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 42 agents.
Processed payments for office dues and updated accounts to reflect balance changes.
Scheduled meetings with agents and clients, emailed customers and placed outbound calls as needed.
Administrative Assistant, 01/2014 to 02/2015 Rsm – Richmond, VA,
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Managed and adjusted personnel scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Marketed and monitored company on social media outlets/various internet outlets scheduled client appointments.
Answered incoming calls and correspondence of 25-60 clients daily.
Prepared client contracts.
Scheduled weekly office meetings.
Prepared brochures and graphic designing for employer.
Designed, updated and upgraded company website.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Skills
Unique NMLS Identifier
Knowledge of SAFE Act and HMDA
Demonstrated ability to handle confidential material and records
Proficient in Microsoft Office Software (Outlook, Planner, Excel, Powerpoint, Word)
CRM software use
Effective decision-making
Multitasking
Teamwork and leadership ability
Billing and coding
Schedule and calendar management
Product and service understanding
Administrative duties
Professional networking
Database entry
Meeting planning
Issue response and resolution
Multi-line phone systems
Documentation and reporting
Technologically savvy
Faxing documents
Routing correspondence
Courteous demeanor
Adaptive team player
Problem-solving abilities
High-energy attitude
Conflict mediation
Excellent customer service skills
Customer complaint resolution
Customer follow up
Adobe software use
Web design
E-commerce
Graphic design
Marketing and advertising
Marketing development
Highly professional
First time buyer specialist
Excellent communicator
Foreclosures specialist
Homeowners insurance knowledge
Client management
Licenses and Affiliations
New American Chamber of Commerce - March 2012 to Present
New York State Real Estate Salesperson License - 2016 to Present
New York State Board of Realtors - 2016 to Present
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