LiveCareer-Resume

real estate sales manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

My efforts are dedicated in Serving & Building a Healthy Community where Quality Service and Customer Satisfaction are top priority. I strive to secure a position for which I can both acquire new tools & exercise my individual skills for a role with growth in leadership. I have invested the majority of my career in the Real Estate & Service industries for which I am confident the standard of service, leadership & sales I have developed & operated by, will be a true asset to the position for which I have applied. Project Management, Acquisitions, contract negotiations, Investor Relations, Rehab Management and Sales are just a few areas of expertise I have excelled in.

Skills
  • Retail operations management
  • Customer service best practices
  • Training & development
  • Organization and prioritization
  • Customer-oriented
  • Critical thinking
  • Profit growth strategies
  • Trend modeling
  • Data review
  • Project management
  • Business efficiency expertise
  • Multitasking
  • Friendly, positive attitude
  • People skills
  • Decision-making
  • Reliable and trustworthy
  • Team building
  • Organizational skills
  • Communication
  • Relationship building
  • Planning & organizing
Experience
Real Estate Sales Manager, 03/2020 to Current
Barrett Business ServicesMilwaukee, WI,
  • Employ effective motivational strategies to facilitate best performance from sales agents.
  • Design and implemented training programs for new hires and existing staff to promote consistency and quality across sales activities.
  • Research housing and other relevant regulations and legislation to verify compliance across sales team.
  • Conduct meetings to review progress towards sales goals and introduce new leads or sales strategies.
  • Establish goals for sales agents and provide guidance on meeting individual objectives.
  • Support sales team members to drive growth and development.
  • Coach, develop and motivate team to achieve revenue goals.
  • Establish sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implement creative sales and marketing strategies to assist sales team with reaching targets.
  • Assess sales statistics to improve strategy and meet quotas.
  • Create presentation materials for sales, customer relations and management purposes.
  • Employ cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Evaluate employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevate team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Supervise and train employees on successful selling techniques.
  • Build sales forecasts and schedules to reflect desired productivity targets.
  • Secure sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Improve profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Mentor and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Exceed sales goals by using consultative and value-driven approach.
  • Lead sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Leverage trends in customer trends and marketplace verticals to shape solutions and approaches.
  • Maximize sales by efficiently managing sales representatives.
  • Actualize strategies to continuously improve customer service, company & brand visibility.
  • Gain market share in new sales performance through aggressive team training.
  • Developed and significantly grew assigned territory 167% within first year.
  • Update procedures to increase productivity and maximize sales.
  • Coordinate Daily Field Reports (DFRs) and distributed to clients.
  • Design protocols for employees to sell products and services.
Project Manager, 03/2020 to 12/2021
Acco Engineering SystemsEl Segundo, CA,
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Modified project plans when needed to better align with organizational objectives.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Managed entire project life cycle from initial concept through final delivery.
  • Set project schedules and oversaw milestones for duration of project.
  • Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
  • Managed building and system start-up to achieve project goals, specifications and contract requirements.
  • Established project budgets and tracked expenditures.
  • Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
  • Generated thorough reports detailing Design, Materials and Cost information.
  • Converted existing business objectives into specific measurable, time-based goals and realistic action plans.
  • Equipped teams to estimate major project costs, forecast financials, monitor ongoing expenditures and attain positive financial results on projects.
  • Supported client companies in maximizing strengths, overcoming weaknesses and developing new processes.
  • Documented and submitted to client exhaustive report of recommended actions and processes at completion of consultation.
  • Created detailed report on strengths and weaknesses of current project management for client companies.
  • Trained project management leadership at over a dozen companies to productively and profitably lead project management function.
  • Reviewed and evaluated existing project management processes and capabilities of numerous companies.
  • Demonstrated and taught how to close out major, challenging projects without alienating customers or losing money on projects.
  • Followed-up with client company days after end of consultation to check progress and urge compliance with previous recommendations.
  • Coached project management teams on recognizing and minimizing risks, using key actual projects as examples.
  • Guided numerous project managers from client companies to successful PMP certification.
Property Manager, 11/2017 to 02/2020
Sandor Development-Sedd-J Realty Related CompaniesScottsdale, AZ,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented delinquencies and other forms of income.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared and submitted reports to supervisor.
  • Entered property data into Salesforce computer system and checked values against similar properties.
  • Employed sales techniques to boost sales and services.
  • Reviewed and interpreted vendor contracts to enforce requirements.
  • Processed exchange requests in computer system.
Assistant Branch Manager, 06/2012 to 11/2017
First Us Bancshares, Inc.Centreville, AL,
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Supervised several branch team members and provided management with suggestions regarding performance assessments.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Developed strategy to achieve target sales goals.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Maximized sales potential by training new members in improved sales strategies.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Implemented operational improvements to increase efficiency and reduce labor costs.
  • Networked within communities to identify and capitalize on business opportunities.
  • Evaluated credit application to determine risk factors and financial feasibility.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Raised capital by building partnerships with investors and maintaining strong stockholder relationships.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Planned work schedules to maintain adequate staffing levels.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Created and maintained branch solvency by controlling assets and proper credit extension.
  • Delegated collection activity, following up to drive completion.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Worked with past-due customers by developing plan for resolution.
  • Supported outside sales force in servicing and obtaining new business.
Education and Training
Associate of Arts: Real Estate, Expected in 06/2016 to Hondros College of Business - Westerville, OH
GPA:
Associate of Science: Business Management, Expected in 05/2010 to Columbus State Community College - Columbus, OH
GPA:

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Resume Overview

School Attended

  • Hondros College of Business
  • Columbus State Community College

Job Titles Held:

  • Real Estate Sales Manager
  • Project Manager
  • Property Manager
  • Assistant Branch Manager

Degrees

  • Associate of Arts
  • Associate of Science

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