Enthusiastic and self motivated individual, offering 3 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. 7 years of customer service experience overall. Fast learner who is very focused and ambitious when it come to achieving goals. Work extremely well as a leader to ensure quality service to guest. Experienced working under pressure in a fast paced environment. Able to lead a team of 15+ as an assistant manager. Started off a busser wiping down tables, to becoming assistant manager of a growing company like Sicilian Oven with 6 locations in South Florida. I am also a licensed realtor with KPI International realty. Learning the industry and adding to my overall customer service experience. Looking for a new opportunity to grow.
- Product and service knowledge
- Staff training and development
- Orientating and training
- Customer relations
- Inventory management
- Sales monitoring
- Microsoft Office expertise
Littleton, CO, 08/2020 - Current
- Identified potential buyers through cold calling.
- Counseled customers on market current status for residential and land markets.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Drafted contracts, purchase agreements, closing statements and leases.
Pittsburgh, PA, 06/2018 - 03/2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize team productivity.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Planned and prepared workflow schedules, delegating tasks for 15-member team.
Auburn, WA, 08/2014 - 03/2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Served average of 100 patrons daily at restaurant with exceptional service.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Promoted desserts, appetizers and specialty drinks.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Processed customers' payments and provided receipts.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted newly seated guests quickly and efficiently.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
City, State, 09/2013 - 06/2014
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Trained new employees to perform duties by showing how to set up the restaurant, job duties such as cleaning tables, restocking silverware, making sure bartenders bus bins have been picked up and cleaned and bring plates and silver from back of the house to front of the house to dry.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
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Resume Overview
School Attended
- Miami Dade College
- South Broward High School
- Miami Dade College
Job Titles Held:
- Real Estate Sales Agent
- Assistant Manager
- Server
- Busser
Degrees
- Business Specialist
- High School Diploma
- Some College (No Degree)
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