Over 15 years of experience in franchisee operations, customer service and sales. I am a proven performer with the
ability to multitask. I excel at meeting challenges head- on, and making sound decisions under pressure. I am able to
utilize my creativity, leadership skills, and personal motivation to design and execute business applications and
strategies to ensure a growing organization with proven results. I pride myself on my ability to communicate
effectively with customers, co-workers, and management at all levels.
Skill Highlights
Microsoft Office (10+ years), Microsoft Word (10+ years), Microsoft Excel (10+ years), Mic, Customer
Service (10+ years), Sales (10+ years), Management (10+ years), People Management (10+ years),
Scheduling (10+ years), Training & Development (10+ years), Marketing (10+ years)P&L Responsibility (10+ years), Inventory Management (10+ years), Inventory Control (10+ years), Public Relations (10+ years), Time Management (10+ years), Fundraising (10+ years), Event Management (10+ years)
Education
The Ohio State UniversityColumbus , OHExpected in ā ā:Business Management - GPA:
Hondros College of BusinessColumbus, OHExpected in 2015 ā āState Certificate:Real Estate - GPA:
Certifications
Market Analysis - Public Relations - Inventory Management -Public Relations -Event Management
- Lean Principles - Effective Time Management - Collaborative Marketing Relationships
- Staff Management and Training - Process Control - Goal Oriented -Excelled Communication
-Home and Commercial Sales - Competitive Market Analysis -Customer Service
Professional Experience
The Bernie Gallerani Team At Re/Max Choice Properties - Real Estate Sales Agent Ridgetop, TN, 08/2015 - Current
(Salary All Commission $12,,000)
Helping clients list, sell and buy homes
- Held liable for meeting all Clients concerns and wishes for listing their homes with the best integrity possible
to get a quick sell
- Responsible to show listings to perspective buyers, not matter the time or day of the week.
Market and advertise all listings as well as myself with local online and in hand materials
- Help direct buying clients in the correct direction for buying, referring them to local lending institutions
- Conduct competitive market analysis for clients and outside companies.
Mid Ohio Valley Subway's - Founder/ Director of Operations City, STATE, 05/2002 - 07/2012
Salary began $34,000 Ended $52,000)
Oversight of establishment and opening of five stores in the local area to include daily operations
Established successful consultative partnerships with other franchisees
- Consulted other franchisees with the opening of 12 Subways throughout West Virginia and Ohio.
Analyzed local demographic information to facilitate optimal location placement.
Conducted market research for area trends.
Assisted Franchisees with blue print and constructing building designs.
Explained Subway corporate policies and procedures to new Franchisees.
Instructed the Franchisees regarding the hiring and training of personnel.
Established Point of Purchase set up and marketing promotions.
Oversight of establishment and opening of five stores in the local area to include daily operations
- Ensured the restaurant was in full compliance with all local, state and federal regulations.
Developed and implemented Process Improvement program to increase throughput and reduce waste, to
include implementation of Just In Time inventory controls.
Provided leadership to full range of team members at each of our 5 locations.
Ensured all required programs, reports and legal documents were accurate.
Performed hiring and training of Managers.
Developed training exercises to increase safety and reduce workplace accidents.
Reviewed marketing and product placement to ensure compliance with current corporate marketing plans
and promotions.
Accountable for the reporting of financials for all five stores, to include reconciling accurate daily and weekly
data to Subways Corporate office.
Skills
Ā Customer
Service, Staff Management and Training, Event Management, Financials, Fundraising, Hiring, Inventory Control, Inventory, Leadership, People Management, Market Analysis, Marketing Plans, Market Research, Marketing Materials, Microsoft Excel, Microsoft Office, Microsoft Word, Personnel Policies, Process Control, Process Improvement, Public Relations, Ā Sales, Sales Goals, Scheduling, Time Management
Additional Information
CERTIFICATIONS:
Ohio Real Estate License
October 2015
FAA Helicopter License (Expired)
ADDITIONAL INFORMATION
Assistant Varsity Baseball Coach Marietta High School 2012-Present
Founder of JRH/MDL Memorial Golf Tournament 2002-2012Ā (Over 40 teams every year and over $30,000 raised)
Founder of JRH/MDL Memorial FundsĀ (Provides funds for BiPolar and Manic patients that can't afford treatment or medication and funds for under privileged children in the Harmar School area.)
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