Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Senior Director and outstanding performer in management and leadership roles within the logistics industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of the transportation business. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • Sales
  • Property appraisals
  • Marketing
  • Open house coordination
  • Market forecasting
  • Negotiation
  • Database Management
  • Market research
  • Business operations
  • Supervision
  • Communications
  • Regulatory Compliance
  • Project organization
  • MS Office
  • Relationship development
  • Budgets
  • Team management
  • Operational improvement
  • Organization
  • Customer service
  • Problem resolution
  • Process improvement
  • Team building
Work History
01/2020 to Current Real Estate Sales Agent Berkshire Hathaway Homeservices Executive Group Real Estate | Kouts, IN,
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the Nassau County area.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Staged and prepared homes and properties for clients before arrival.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
07/2005 to 01/2020 Regional Director of Operations Oak Street Health | Gary, IN,
  • Achieved substantial market share by using market expertise and business knowledge to make proactive decisions.
  • Produced regular profit and lost reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Organized and optimized daily operations of warehouse and driving crews in Texas, and Ohio with consistent on-time delivery.
  • Boosted team productivity and efficiency by leveraging top-notch drivers and installers abilities.
  • Directed a team of 8 managers in operational development of service network, including implementation of quality requirements and operating standards.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Supported monthly trainings of field crews to maximize quality and work efficiency.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Worked directly with management, regional managers, and the compliance department to brainstorm, discuss strategy and mitigate damages and driving violation issues.
  • Served instrumental role in organizational transformation and implementation and participated in 6 successful large-scale corporate restructurings.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Observed each employee's individual strengths and initiated mentoring and training programs to improve areas of weakness.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and maintained relationships with vendor customers and suppliers through feedback requests and direct communication.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
05/2002 to 05/2005 Delivery Driver, Shipping RFK Trucking | City, STATE,
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Loaded truck and properly secured items to prevent damage for over 20 deliveries.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Expected in GED | Taylor Business Institute, New York, NY GPA:

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Resume Overview

School Attended

  • Taylor Business Institute

Job Titles Held:

  • Real Estate Sales Agent
  • Regional Director of Operations
  • Delivery Driver, Shipping


  • GED

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