Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced leader and Office Administration Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends well with all people from different walks of life. Trainer in advanced forklift operations of reach trucks, sit down forklifts, and order pickers. Great organization and teaching of safe OSHA forklift operations for new forklift operators. Works effectively with cross-functional teams in ensuring operational and service excellence. Driven Individual offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in power industrial trucks, daily operations management, workflow improvements and customer service.

  • Documentation and control
  • Business administration
  • Great Communicator comfortable with speaking in front of groups.
  • Leadership Skills
  • Experience training and driving on sit down forklift, reach truck, and picker
  • Staff Management great with teaching and cooperating with others to provide best forklift training.
  • Comfortable joining forces with others for Strategic Planning
  • Computer skills, presentation skills, leadership skills
  • Proficient in computer technology
  • Strong Customer Service and communication skills
Work History
06/2009 to Current
Real Estate Office Administrator Pepsico Beloit, WI,

  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed CRM (Customer Relationship Management) database, including troubleshooting, maintenance, updates and report generation.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Performed billing, collection and reporting functions for office generating over $500,000 annually.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office, Microsoft Word, and Microsoft Excel.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Tenant Pro software.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to homeowners.
  • Developed monthly statements recording rent collection, repairs, and any deductions pertaining to the owned property.
  • Handled employee complaints professionally and effectively for the best outcome of both tenants and homeowners.
03/2020 to 01/2021
Lead Forklift Operator Silver Springs Bottled Water Company City, STATE,
  • Operated forklift within 200,000-sq. ft. warehouse, examining produts to verify conformance to quality standards.
  • Boosted team efficiency by moving materials with forklifts and other equipment. Provided accurate, timely and secure loading, unloading, stocking and organized finished goods once removed from the line.
  • Load and unload freight trucks and sort, label, wrap, and store merchandise pallets.
  • Used forklift equipment to process excess materials and support recycling efforts, at times recycling 500 to 1,000 plastic bottles daily.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays, utilizing OSHA regulations and workplace-safety best practices.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Managed a forklift team Ranked #1 in load/unload efficiency out of two shifts of 10 or more forklift operators while maintaing a clean safety record. Maintained an average of 45 to 50 pallets per hour exceeding goals set by over 20% monthly.
  • Pulled and prepared product for shipment, ensuring the exact number and product type was properly loaded and shipped in a timely manner prior to all deadlines.
  • Trained future full-time employees and temporary employees with no prior forklift experience on all functions of forklift equipment, safety precautions, and daily routine maintenance to ensure proper use of forklift equipment and safety.
  • Kept notation of all drivers progress through training providing supervisors with my opinion on drivers experience and performance.
  • OSHA Forklift Certified
  • Perform clean-up and housekeeping duties of all stations and other related duties as assigned.
02/2019 to 03/2020
Forklift Line Driver Metalsa City, STATE,
  • Assisted product technicians in the day to day activities of loading and unloading steel frames from the production line to the warehouse.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely in congested and confined areas using Forklift Safety and Technique.
  • Located proper slots on isles and set metal crates in place stacked up to four crates high with forklift.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including 10,000 and 15,000 lb forklifts.
  • Transported inventory items to appropriate locations.
  • Operated equipment while observing standard OSHA safety procedures.
  • Organized and secured stored materials and parts in designated area.
  • Demonstrated and applied product knowledge of all company items to further assist team members with production of steel frames.
  • Serviced minor equipment malfunctions to keep machinery operational and completed equipment condition reports daily prior to using forklift equipment.
  • Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Stacked/placed overstocked items in temporary storage and overflow.
  • Completed daily forklift safety checklists.
  • Transported goods between warehouse #1 and warehouse #2 locations according to shipment and storage needs to maximize efficiency of shipments to customers.
  • Operated all forklift equipment safely and efficiently to prevent damage to items and avoid injuries to pedestrians and other forklift drivers.
Expected in 06/2009
High School Diploma:
North Hardin High School - Radcliff, KY
Expected in
Bachelor's Degree: Business Administration
Bellarmine University - Louisville, KY

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Resume Overview

School Attended

  • North Hardin High School
  • Bellarmine University

Job Titles Held:

  • Real Estate Office Administrator
  • Lead Forklift Operator
  • Forklift Line Driver


  • High School Diploma
  • Bachelor's Degree

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