Real Estate Office Administrator resume example with 20+ years of experience
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Born and raised just North of Boston Massachusetts, where, according to David Portnoy of Barstool, we are the "Class of the United States".
That being said, I lived in Beverly Farms, MA all of my life, raising my three children on the same streets where I played throughout my childhood.
Most of my career life was dedicated to real estate. My first career job being an office manager for a smaller property management company with a large volume of apartments and condominiums to manage. There I ran day to day operations from answering phone calls from owners/renters, to setting up bank accounts, invoicing, billing, collections, rent rolls, evictions, condo document management and all work encompassing property management.
Wtih a growing family, I moved along from that job to selling real estate with my mom who owned her own company. I sold property for five plus years, until my children were all in school.
My biggest accomplishment is raising three great children! Outside of that, I have a tremendous amount of volunteer work, even earning a "Volunteer of the Year" award given through our local Realtor Association Group! That award was given after a neighbors child was diagnosed with Ewings Sarcoma and I spearhead a fundraiser for the family to help with medical bills.
Growing up in a very small community just North of Boston, I dedicated a lot of volunteer time to various organizations to ensure that my children and their children would experience the same wonderful environment that I grew up in.
I spent countless hours on committees dedicated to the community. President of the local community center, as leader of The Hastings House I fundraised money to replace the aging heating system, windows, doors, landscaping, updated paint, added local artwork, hunted down and refinished a bar from a local restaurant that had gone out of business, installed it in the community center. We held community dinners with homemade dinners, parties at Halloween, Easter, Valentines Day, Christmas and more. Hayrides with Santa, caroling through the neighborhood. We held fundraisers for sick neighbors, fallen police and more. During my tenure as President, I ensured the doors were always opened and focused on trying to keeping an up to date 100+ year old building. All fund raised through cold calling, letter writing, yard sales, advertising, not a penny spent out of pocket. I lowered membership rates and saw membership soar.
Farms-Prides 4th of July Committee is dedicated to celebrating Our Nations Birthday. With an annual budget of more than $100,000 we need to fundraise all year round in order to keep up the traditions laid in place many decades ago. Our celebration week kicks off with house decorating competitions, scavenger hunts for both young and old, cookouts, dances, block parties and it ends with a day long party at our local beach complete with an epic fireworks display. Getting involved with the auction, i chaired the event for many years. From writing and distributing donation letters to hundreds of local companies, to entering each donation item into our auction software, writing the program book, setting up the hall, making sure every minute task was tended to, my job was to ensure everything was in place and finely tuned.
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Performed office management/lead administrator duties for two offices within J Barrett & Company. Duties performed were to oversee and help all agents within the offices. Process all folders for their listings and closings. Help agents with paperwork, setting up databases, track paperwork for all agents, keeping files in order, up to date, close out all files, make sure files were complete and fully executed. I also onboarded all new agents, taught classes on how to use our software programs, privately and in group settings.
Tasks performed:
- File management for each listing/closing including ensuring all paperwork was fully executed.
- Training all agents on the software that we used.
- Keeping the office clean, stocked and maintaining an enjoyable workspace.
- Setting up emails, apps on phones.
- Setting up computers to be compatible to printers/scanners.
- Collect and process deposits for under agreements.
I started at entry level job at Breen & Sullivan in 2008 and quickly moved throughout different positions within the company as needed. From entry level data entry, filing, to dispatch and service contract management, to assistant to the controller, wherever I was needed I followed. I left Breen & Sullivan in 2012 to go back to my real estate roots. I returned to Breen & Sullivan in 2020 until our relocation to Miami in 2021.
- Proof timesheet hours
- · Enter timesheets into CF Data
- · Run CF data P/R reports
- · Run A/P aging and print checks
- · Charitable contribution forms & payments
- · Create ads for marketing/charity events
- · Assist with Job billing
- · Field Vendor phone calls & research payments
- · Reconcile Webb and Torrice statements
- · A/R collections/phone calls
- · Open new jobs when needed
- · Bi-weekly meeting notes
- · Daily Deposit
- · ST-4/W-9 & Insurance Certificate requests
- · Open new Vendors & Customers
- · Move job costs as needed
- · Request new licenses
- · Update license books & spreadsheets
- · Assist management as needed i.e. typing memos, forms, class enrollment, etc.
- · Assist/cover receptionist duties as needed
- · Print/update new employee hire packages
- · Order background checks
- · Post/manage help wanted and train admin personnel as needed
- · Purchase supplies, calendars, t-shirts, etc.
- · End of Year Employee compensation reports
- · Christmas party event planning
After leaving Gibraltar Management, I needed flexibility with employment due to child care coverage, selling real estate was perfect! Performed all duties relative to finding clients homes, listings clients home, from pre-approval to closing and everything in between. This was an independently owned real estate company, owned by my mom.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Gibraltar was an independently owned, small management company with a large portfolio of condominium associations and apartment buildings located throughout the North Shore of Boston. The owner also purchased single family homes at auction, rehabbed and sold them. I was the only personnel in the office,, performing all tasks dedicated to a maintaining a professional, successful property management company. This job afforded me the opportunity to hone my customer service, office management, detail orientation, time and task management skills.
I absolutely loved this company. My departure was unexpected with the sudden death of a family member where I could no longer work full time. I have maintained a close relationship with the owner throughout the years.
Tasks performed:
- Answered phone calls.
- Took repair calls, called proper contractor for followup.
- Collected rents/condominium fees, recorded in ledger for each unit.
- Assessed late fees.
- Set up/managed/ bank accounts for each property owned or managed.
- Managed invoicing/billing for each property.
- Ran monthly reports including banking and rent/condo rolls, sent to landlords/trustees.
- Set up condominium trustee & annual meetings.
- Maintained condominium association amendments relative to bylaws & such with local registry of deeds.
- Procured 6(d) forms and other legal documents for condominium closings.
- Filed all eviction proceedings in proper local courts.
- Worked with Attorneys pertaining to Condominium unit owners in arrears.
- Made collection calls for rents/monthly condo fees/special assessments.
Beverly High School - Beverly, MA ,
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Resume Overview
School Attended
- Beverly High School
Job Titles Held:
- Real Estate Office Administrator
- Office Administrator
- Real Estate Agent
- Office Manager
Degrees
- High School Diploma
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