Award-winning customer support professional who advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Energetic Project Manager who provides the experience and critical thinking necessary to successfully facilitate client needs and customer relations.
4 years of 787 EIS
3 years of First Responder
Proficient in SONIC
Emphasis in teaching
Thorough problem solver
Analytical and critical thinker
Innovative in process development
Designed and implemented Live Chat in First Responder
Customer service expert
Delivered 787 aircraft in Everett and South Carolina
11 years customer representative with direct customer supervision for 4-5 weeks at a time during airplane deliveries
Performed 787 factory tours
Welcomed customers to factory and flight line
Supervised customer stays and sight-seeing
Coordinated with Boeing Sales and airline customers
Continuing education in Masters in Business
Real Estate Investor and House Flipper, 09/2014
to Current Self Employeed – Snohomish & King County
Researched and evaluated real estate house deals, analyzing cost and profit data.
Manage investment portfolios, research foreclosure, short sale, REO, and traditional real estate transactions.
Acquire and manage rental properties.
Negotiate complex real estate transactions.
Project manage property valuation, accurate expense projections, and short hold time management.
Manage contractors, and entire home renovation.
Analyze cost to maximize returns by improving the flip property.
Quality Systems Specialist 3, 04/2010
to 10/2014 The Boeing Company – Everett,
Resolved customer issues in a clear, courteous and straightforward manner.
Manage Boeing airline customer during 787 airplane
Process MRB engineering documents of aircraft build into Boeing customer
Coordinate customer inspections during factory build and
flight line delivery.
Fly on customer acceptance flights and coordinate
Coordinate all aspects of build and delivery of 787 aircraft
as liaison between Boeing and airline customer.
Travel to suppliers and manage
material during build of aircraft.
Manage high profile customer
issues, deal with A-Z customer situations in high stress environment and resolve
Coordinate with customer for delivery of 787 maintenance
operations, advising regarding provisioning spare parts requirements.
customer requirement inquiries, facilitate responses and resolve delivery
Analyze customer spare parts requirement inquiries,
facilitate responses and resolve delivery problems.
Identified and solved technical issues with a variety of diagnostic tools.
Researched, troubleshot and resolved complex problems independently.
Led internal product training for Boeing Customer Toolbox for inservice 787 use.
4 years of 787 EIS training and customer experience.
Worked closely with team members to meet or exceed all customer service requirements.
Compiled and accurately entered engineering build data.
Supply Chain Specialist 2, 11/2007
to 04/2010 The Boeing Company – Seattle,
Managed call flow and responded to technical support needs of customers.
24/7 customer support organization, First Responder cell.
Manage airline orders and part requirements for CAS.
Support international and domestic customer needs.
Travel to customer, process customer orders.
Evaluate and respond regarding escalated AOG part requirements.
Initiate material build requests.
Elevate requests, target part needs for airline customer.
Communicate with customers during urgent requirement.
Promoted as point person to support entire China region including all airline companies in China.
Developed Customer Live Chat in First Responder.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Demonstrated professionalism and courtesy with customers at all times.
Followed up with clients to ensure optimal customer satisfaction.
Coordinated product orders.
Engaged users and answered questions on website and in forums.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Compiled and accurately entered electronic data.
Appropriately documented all transactions and pertinent interactions.
Enthusiastically participated in job related training.
Described solutions to customers accurately and persuasively.
World Culture Experience, 01/1987
to 01/2006 Travel and Residence Abroad – Globally
Gained cultural sensitivity and understanding during travel abroad.
Resided in India, Albania, Canada, Hawaii, and Germany.
Travelled to China, Malaysia, Hungary, Austria, Spain, France, Italy,
Norway, Great Britain, Sweden, Denmark, Czech Rep, Switzerland, Netherlands,
Belgium, and Mexico.
Bachelor of Arts: Liberal Studies,
California State University - Fullerton