Enthusiastic and skilled in sales and customer service , with more
than 10 years in administrative assistance. Willing to continually
research and learn new techniques to deliver excellent customer
satisfaction.
Real Estate HostessTemp Plus - Stockton, CATravel to different locations where i fill in for or assist staff with providing information, escorting, and presenting various properties to potential clients.
02/2016 to 06/2016
RealtorRiggs & Associates - Stockton, CA
follow strict business plan, develop marketing strategies and built.
lasting relationships with piers and clients.
BRE# 02001089
06/2014 to 02/2016
American rag specialist Macy's - Stockton, ca, Stockton, ca
Responsible for production of sales for all American rag products.
driving sales making a connection and providing Macy's magic service.
to all clients.
08/2013 to 02/2014
SalesICE - Boca Raton, FL
Participated in various incentive programs and contests designed to support achievement of production goals.Retained and ensured proper handling and care of 150 existing client accounts.Issued license codes to new and existing customers.Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.
11/2012 to 08/2013
Certified Pharmacy Technician Aetna - Pompano, FL
Entered new patient profiles and prescriptions into medication input software system.Worked closely.
with pharmacists and used medication input software to safely and accurately dispense.
medication.Strictly maintained customer and patient confidentiality.Mastered HEB Pharmacy Standard.
Regularly ordered medication and pharmacy, office and restroom supplies.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Calculated, weighed, measured and mixed ingredients with expert precision.Directed operations to increase efficiency and minimize patient wait times.
Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Daily Use of Abacus computer system to process prescriptions.
Checked stock for expired medications.
Entered patient purchases on pharmacy cash register.
Handled phone inquiries.
Confirm patient's personal and insurance information to assure accurate prescription distribution.
09/2010 to 05/2011
SalesSaveology.com - Ft Lauderdale, FL
Discovering customer needs and providing those services.
Vast product knowledge of all cable companies nationwide.
Up selling additional company products.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Consistently met and exceeded department expectations for productivity and accuracy levels.
09/2009 to 01/2010
Technical support agentAdvanced Technical Support Sprint - Southgate, FL
Troubleshoot technical problems like internet malfunction on all company devices such as cell phones, internet connection cards, hotspot devices etc.
Communication skills a must! Displayed courtesy and strong interpersonal skills with all customer interactions.
Troubleshoot voice and tower issues.
Maintained composure and patience in face of difficult customer situations.
Education
1994
High School DiplomaBlock Island High School - Block Island, Rhode Island
2011
Pharmacy CertificateSanford Brown Institute - Fort Lauderdale, FL
Languages
[English & Korean]
Skills
Abacus software, Case management, strong interpersonal and Communication skills, Database management, Inventory management, Office management, Sales, team player, telephone etiquette, software trouble shooting skills.
