Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Customer Service
  • Bilingual English/Spanish
  • Cost-benefit analysis
  • Client Relationship Development
  • Organization and Time management
  • Excellent work ethic
  • Analytical skills
  • Computer skills
  • Policies and procedures
  • Staff Management
  • Business planning
  • Schedule optimization
  • Coaching and mentoring
  • Business Development
  • Job inspections
  • Search Engine Optimization
  • Project Management
  • Operations management
  • Strategic planning
Work History
05/XXX1 to Current Real Estate Agent Berkshire Hathaway Homeservices Alliance Real Estate | Festus, MO,
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites, social media and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Reviewed market research data and changed sales plans accordingly.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Assisted clients in financial planning for purchase.
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
  • Collected fees and documented payment processes for property transactions.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
10/2020 to 07/2021 Ecommerce Catalog Manager Jedunn | Tempe, AZ,
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
  • Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
  • Trained employees on software to improve data management, monitored use and suggested improvements.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
02/XXX2 to 06/2020 Office Manager Hyatt | Houston, TX,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Developed policies and procedures for effective practice management.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Managed 20 employees with various personalities and from different cultures for large OB/GYN physician practice.
11/2005 to 07/XXX0 Guest Service Representative Hackensack Medical Center | City, STATE,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Expected in 07/XXX0 Bachelor of Science | Business Administration And Management Berkeley College, Little Falls, NJ GPA:

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School Attended

  • Berkeley College

Job Titles Held:

  • Real Estate Agent
  • Ecommerce Catalog Manager
  • Office Manager
  • Guest Service Representative


  • Bachelor of Science

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