Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Accomplished, decisive, and knowledgeable professional with five plus years of experience in customer service, healthcare system, business and management, human services, and project management
  • Knowledge of research policies, procedures, resources, and systems
  • Work with diverse groups of epidemiologists, statisticians, programmers, medical officers, and project managers
  • Strong interpersonal coaching and leadership skills
  • Excellent written, verbal and interpersonal skills in a technical or medical setting
  • Proved detail-oriented with exceptional organizational, planning and problem-solving skills
  • Accessed and documented procedures, tools, and manuals to provide support on company-supplied hardware and equipment
  • Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary
  • Accurately processed and documented call transactions using tracking software
  • Assist team members and provide support and solutions to customer queries to meet company objectives
  • Maintain updated knowledge of company products and services to better provide customer support and service solutions
  • Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
  • Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
  • Established patterns to reoccurring issues and provided input to development teams
Skills
  • Account reconciliation processes
  • Tax accounting specialization
  • Calculating liabilities
  • Account reconciliation specialist
  • Cash Flow analysis
  • Schedule Management
  • Financial Management
  • Budget Analysis
  • Financial statements expertise
  • Fiscal budgeting knowledge
  • Account Reconciliation
Education
Saint Mary's University of Minnesota Winona, MN Expected in 05/2020 Master of Science : Information Technology Management - GPA :
Saint Cloud State University of Minnesota Saint Cloud, MN, Expected in 05/2015 Bachelor of Science : General Business and Management - GPA :
Work History
Cb Richard Ellis - Real Estate Accountant
Orlando, FL, 07/2019 - Current
  • Complete basic level accounting transactions in preparation of client financial statement packages.
  • Create and post journal entries: ensure that all expenses, receipts, owner’s distributions, funding requests and other transactions for the accounting period have been accurately posted.
  • Generates and reviews financial packages for accuracy and comprehensive reporting.
  • Prepares packages on a schedule to ensure timely delivery to the client and other management teams.
  • Adheres to Client Accounting Policies and Procedures (CAPP) to ensure internal and external reporting requirements are consistently met.
  • Reviews and audits funding and payment requests for accuracy, documentation and authorization in accordance with established operation procedures.
  • Responds to and resolves issues and requests from management teams and clients regarding various accounting issues and reports, including Profit and Loss statements.
  • Researches open accounting issues and recognizes potential issues and/or conflicts so corrective action can intercept and minimize issues.
Caterpillar - Business Support Manager
, , Laos 01/2016 - 06/2019
  • Provide leadership to a team of different Support Analysts through performance management, coaching, recognition, recruitment, and development.
  • Stakeholder Management: develop and maintain effective working relationships and partner with other department and / or divisions with common goals.
  • Create a framework to embed voice of the customer leading to improved service and satisfaction.
  • Assist in the ‘Contract Review’ process and the subsequent development of ‘Improvement Plans’.
  • Work hand in glove with the Executive Assistant on meeting and capacity management.
  • Works directly with the existing business management team to build reports and manage supporting functions.
  • Work closely with the customer success management group to define goals for customer success and work with the support engineers to reach those goals.
  • Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
  • Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
  • Established patterns to reoccurring issues and provided input to development teams.
University Of Minnesota - Executive Office & Admin Specialist
, , 07/2015 - 08/2017
  • Demonstrated experience providing skilled administrative support to high-level management including academic medical administration.
  • Experience in preparing and/or incorporating the management and control of new initiatives or strategic plans, complex reports, grant applications, charts, tables, graphs, slides and presentation materials, and Electronic Health Record.
  • Develop a process for maintaining clinical faculty dashboard information.
  • Monitor critical action items and brief Executive Director on developments related to policies, procedures, and issues.
  • Communicate information as appropriate research, gather and maintain data for report preparation.
  • Analyze and research issues on behalf of Executive Director and prepare appropriate responses.
  • Cultivate and maintain strong relationships with professional colleagues across the University, UMPhysicians, UMMC Fairview, Fairview Health System, and related offices.
  • Financial management and reporting, verifying and maintaining all data, tracking and monitoring fellow duty hours.
  • Coordinating and proctoring annual in-training exams for fellows, creating and managing scheduling and maintaining all evaluations.
  • Maintain list of budget numbers for each faculty member, provide guidance to department lab staff in navigating the EFS system.

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Resume Overview

School Attended

  • Saint Mary's University of Minnesota
  • Saint Cloud State University of Minnesota

Job Titles Held:

  • Real Estate Accountant
  • Business Support Manager
  • Executive Office & Admin Specialist

Degrees

  • Master of Science
  • Bachelor of Science

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