LiveCareer-Resume

reading room coordinator resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Skills
  • Communication
  • Supervision
  • Organization
  • Customer service
  • Problem resolution
  • Conflict resolution
  • Decision-making
  • Critical thinking
  • Leadership
  • Relationship building
  • Work ethic
Experience
Reading Room Coordinator, 02/2022 to 04/2022
Penn State UniversityUniversity Park, PA,
  • Authored reports outlining program accomplishments, statistics and performance data.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
Fast Food Worker, 08/2020 to 01/2022
QuadgraphicsHalltown, WV,
  • Kept customer and food preparation areas clean and well-organized.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Made and served coffee, tea and fountain drinks.
  • Organized food items on serving trays and in carry-out packages.
  • Promoted food items, beverages and desserts to increase sales.
  • Served orders to customers at windows, counters and tables.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Quickly and efficiently processed payments and made accurate change.
  • Verified orders and bagged items for easy transport.
  • Worked with teammates and openly invited coaching from management team.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Reviewed contents on food trays to check complete order.
  • Promptly reported complaints to supervisor for quick, efficient resolution.
Sales Associate, 11/2020 to 05/2021
Michaels Arts And CraftsCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Educated customers on product features and technical details to highlight benefits.
Education and Training
High School Diploma: , Expected in 05/2021 to Lely High School - Naples, FL
GPA:

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Resume Overview

School Attended

  • Lely High School

Job Titles Held:

  • Reading Room Coordinator
  • Fast Food Worker
  • Sales Associate

Degrees

  • High School Diploma

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