LiveCareer-Resume

rbt resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Intelligent former LTOS with expertise in banClaire transactions and customer support. Driven and committed to delivering high level of service and continuous engagement to customer base. Experienced as front-facing, customer-focused employee. Goal-focused Banker/Teller experienced for 10+ years in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Accurate banClaire professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue generation and customer loyalty. Persuasive in communication and analytical in solving customers' problems.

Skills
  • Debt and credit management
  • Safe and vault operation
  • Cash dispenser operation
  • Strong sense of banClaire ethics
  • Currency and coin counter
  • MS Office proficient
  • Excellent communication skills
  • Exceptional customer service
  • Friendly
  • Reliable
  • Approachable
  • Strong work ethic
  • Energetic
  • Sales expertise
Education and Training
Purdue University Global Indiana, PA, Expected in 06/2022 Associate of Science : Business Administration - GPA :
Experience
Merakey - RBT
Lansdale, PA, 07/2020 - Current
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Addressed inquiries from clients and relationship management department team members.
  • Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
First National Bank Texas - Personal Banker
Scottsdale, AZ, 06/2019 - Current
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banClaire services.
  • Created strategic financial solutions to suit individualized client needs.
  • Maximized branch revenue by optimizing daily operations.
  • Increased teller efficiency by developing and implementing improved service methods
  • Profiled customers effectively to identify needs and match bank products.
Vacasa - Lead Teller Operations Specialist
Tillamook/Rockaway Beach, OR, 08/2017 - Current
  • Maintained confidentiality of bank records and client information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banClaire products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Prepared and submitted documentation for bank records and compliance purposes.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Researched and resolved open items and deposit issues.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banClaire products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banClaire needs.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Performed regular audits of teller activities maintaining signed records.
  • Evaluated, documented, and provided on-going feedback to tellers to improve work performance.
  • Reduced errors by double checClaire transactions.
Plainscapital - Teller
Morgantown, WV, 05/2016 - Current
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banClaire products by handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banClaire questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Processed sales transactions to prevent long customer wait times.
  • Explained bank services, financial products and applicable fees to customers.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banClaire products and services by actively participating in available training classes and workshops offered to employees.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banClaire needs.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.

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Resume Overview

School Attended

  • Purdue University Global

Job Titles Held:

  • RBT
  • Personal Banker
  • Lead Teller Operations Specialist
  • Teller

Degrees

  • Associate of Science

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