Rating Veterans Service Representative with more than 14 years of experience completing, reviewing and implementing high quality rating decisions while serving in recent years as a mentor. As mentor and journey level Rating Veterans Service Representative, I apply laws, conduct research, and review regulations daily. I conduct an analysis of the evidence and use qualitative and quantitative techniques to assist others in completing quality decisions. Additionally, I perform independent reviews for trainees and provide feedback on quality to evaluate deficiencies throughout the claims process. I provide assistance and relay the rationale with citations to support discrepancies.
Moreover, I work with management and employees to identify deficiencies in performance and identify training needs. I also assess for trends for training by analyzing results and decisions. Reviewing for quality decisions plays a large role in my current job duties. I communicate orally and in writing the problem areas that are revealed. Similarly, I share with trainees and my coach the process required for improvement based on analysis of the rating decisions I review. Based on my years of experience, I also am proficient with identifying skill gaps and have taught training classes.
December 15, 2002 - Present
Full time 40 hours per week
Supervisor Jacob Davis (803) 647-2951
I have been providing high quality rating decisions for nearly 15 years. My strong medical background as a Registered Nurse with a well rounded liberal arts education has proved to be an asset. I have provided onsite training for Rating Veterans Service Representatives. As a mentor, I review and provide comments on the adequacy of rating decisions and take necessary steps to correct any deficiencies. Also, I research medically complex benefits claims and prepare regulatory based decisions. I formulate and present training outlines. For the last several years I have been a mentor and second signature reviewer for entry level and intermediate level Rating Veterans Service Representatives. While using references and regulatory guidelines, I assist others by providing feedback to promote accurate quality based benefit decisions. I have many years of experience with processing, reviewing, and completing various types of claims from pension to special operations. My years of experience provide me with an unmatchable amount of knowledge about the requirements for providing high quality outcomes and services for our Veterans.
My strong medical background gives me an edge when weighing and analyzing medical evidence. I have medical experience in many diverse areas to include public health, case management, operating room procedures, clinic management, and in gastrointestinal procedures. These experiences have additionally fostered my communication skills with people from various cultural and ethnic backgrounds. My nearly 15 years of experience with the Department of Veterans Affairs has prepared me for this position. I have many years experience in researching laws, problem solving, interpreting examinations, and providing quality decisions in a timely manner. I have learned effective time management and evaluation skills to effectively meet established goals and objectives. Also, I have prepared and conducted training activities.
Moreover, the 14 years I have been employed by the Department of Veterans Affairs have allowed me to be a part of the ever-changing and dynamic field of public service. Service above all others, as I have the privilege of serving our Nation's Veterans. Our mission is grounded in showing respect and gratitude for all who have served and their families, and that continues to drive my motivation even after nearly 15 years to keep striving for the highest quality decisions. I have gained skills in information systems, claims management, and timely decision making. Therefore, I know my passion and experience have prepared me to be a member of the Quality Review Team.
September 1, 2002 to December 14, 2002
Salary 40, 000
Full time 40 hours per week
Supervisor Alice Crawden (803) 256-5410
Duties: organize and implement successful patient outcomes, monitor procedures, ensure quality service, assist with patient education and follow-up, conduct case reviews for quality control, analyze medical data
April 1, 1999 to September 1, 2002
Salary 33, 000
Full time 37.5 hours per week
Supervisor Susanna Watson (803) 576-2716
Duties: provide training and education to patients, manage clinic scheduling, monitor services to improve quality, provide assessment and counseling services, complete follow-up research and data entry, complete medical research to problem solve, identify knowledge gaps, participate in training planning, assist management with outcome analysis
February 1, 1999 to April 1, 1999
Full time 40 hours per week
Supervisor retired (803)256-4107
Duties: assist with office procedures, ensure quality outcomes and documentation, identify deficiencies and take swift action to implement change, research and review medical and legal standards of practice
January 1, 1998 to February 1, 1999
Full-time 40 hours per week
Supervisor Evelyn Chandler (803) 791-2131
Duties: ensure quality outcomes for procedures, oversee and supervise surgical suite, monitor medical outputs, analysis of change and trends to improve services, educate and provide feedback to promote quality outcomes
Classes in Medical Terminology and Anatomy
Coursework in English and writing techniques
Classes in Statistics and Data Analysis
Training in quality outcomes and case management
Focus on high performance standards
Coursework in research and independent study
Concentration in analysis of medical data
Classes in ethics and organizational management
Courses in body systems and disease processes
Coursework in occupational and rehabilitative therapies
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