Highly enthusiastic customer service professional with 8 years client interface experience at the Department of Veterans Affairs, 5 years of experience as a yoga teacher, 9 years of experience as an acrobatics teacher and performer, and previous experience as a P.E. teacher, gymnastics coach, children's pastor, behavioral therapist, nanny, server, and barista.
I analyzed claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization.
I determined Service-Connection percentages of disabilities permanent and total disability and entitlement to compensation, pension, and vocational training.
I provided consultative advice and assistance to Veterans Service Representatives.
I actively participated in meetings and training sessions and was expected to lend expertise in developing Veterans Service Representatives' skills as they relate to evidence gathering for rating decisions.
I acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect the claims
I served on the Special Operations team, handling the most challenging and highest priority claims.
I served as a mentor and trainer for my fellow employees.
Charlene Williams, RVSR, 317-374-7318, firstname.lastname@example.org
Donald Young, Coach (Manager), 317-916-3843, email@example.com
Bryan Stone, VSR, 317-525-6330
Within a team environment, I served as primary contact for veterans and their representatives or advocates and the decision maker for compensation and pension claims.
I worked as a member of one of the Teams in the Veterans Service Center.
I explained benefit programs and entitlement criteria, conducted interviews, identified issues, gathered relevant evidence, adjudicated claims, and input data necessary to generate the award and notification letter for veteran payments.
I created controls for pending issues and scheduled future actions, and released complete, correct notifications of benefits determinations.
I conducted interviews in person or by telephone with veterans, representatives, and advocates.
I makes determinations relative to VA hospitalization, outpatient treatment, institutional, or domiciliary care, and basic eligibility for vocational rehabilitation.
I acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
I trained fellow employees and conducted served as a resident expert in the development of Agent Orange and PTSD claims and the obtaining of military records.
References: Please see above entry, all were coworkers in both positions.
I served as a Hatha, Vinyasa, and Yin Yoga teacher.
Angie Howard, 317-435-2674
Aleasha Sholes-Shipman 317-615-9818
Assisted with grading papers and exams, developing curriculum, communicating with students, and administering exams.
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