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Rating Veterans Service Representative Resume Example

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RATING VETERANS SERVICE REPRESENTATIVE
Career Overview

Highly enthusiastic customer service professional with 8 years client interface experience at the Department of Veterans Affairs, 5 years of experience as a yoga teacher, 9 years of experience as an acrobatics teacher and performer, and previous experience as a P.E. teacher, gymnastics coach, children's pastor, behavioral therapist, nanny, server, and barista.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution

  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
Accomplishments

Customer Assistance 

  • Worked with Federal government benefits systems and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Rating Veterans Service Representative
September 2011 to February 2016
County Of Humboldt - Eureka , CA

I analyzed claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization.


I determined Service-Connection percentages of disabilities permanent and total disability and entitlement to compensation, pension, and vocational training.


I provided consultative advice and assistance to Veterans Service Representatives.


I actively participated in meetings and training sessions and was expected to lend expertise in developing Veterans Service Representatives' skills as they relate to evidence gathering for rating decisions.


I acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect the claims


I served on the Special Operations team, handling the most challenging and highest priority claims.


I served as a mentor and trainer for my fellow employees.


References:

Charlene Williams, RVSR, 317-374-7318, char_m_williams@yahoo.com

Donald Young, Coach (Manager), 317-916-3843, donald.young@va.gov

Bryan Stone, VSR, 317-525-6330

Veterans Service Representative
March 2008 to September 2011
Universal Hospital Services, Inc. - Maitland , FL

Within a team environment, I served as primary contact for veterans and their representatives or advocates and the decision maker for compensation and pension claims.

I worked as a member of one of the Teams in the Veterans Service Center.

I explained benefit programs and entitlement criteria, conducted interviews, identified issues, gathered relevant evidence, adjudicated claims, and input data necessary to generate the award and notification letter for veteran payments.

I created controls for pending issues and scheduled future actions, and released complete, correct notifications of benefits determinations.

I conducted interviews in person or by telephone with veterans, representatives, and advocates.

I makes determinations relative to VA hospitalization, outpatient treatment, institutional, or domiciliary care, and basic eligibility for vocational rehabilitation.

I acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

I trained fellow employees and conducted served as a resident expert in the development of Agent Orange and PTSD claims and the obtaining of military records.


References: Please see above entry, all were coworkers in both positions.

Yoga Teacher
January 2012 to September 2015
Yoga Monkey & Fitness - City

I served as a Hatha, Vinyasa, and Yin Yoga teacher.


References:

Angie Howard, 317-435-2674

Aleasha Sholes-Shipman 317-615-9818

Professor's Assistant
August 2001 to June 2004
Evangel University - City

Assisted with grading papers and exams, developing curriculum, communicating with students, and administering exams.

Educational Background
Bachelor of Arts : Theology & Philosophy, 2004Evangel University - City, State, USA
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Resume Overview

School Attended

  • Evangel University

Job Titles Held:

  • Rating Veterans Service Representative
  • Veterans Service Representative
  • Yoga Teacher
  • Professor's Assistant

Degrees

  • Bachelor of Arts : Theology & Philosophy , 2004

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