Highly enthusiastic customer service professional with 8 years client interface experience at the Department of Veterans Affairs, 5 years of experience as a yoga teacher, 9 years of experience as an acrobatics teacher and performer, and previous experience as a P.E. teacher, gymnastics coach, children's pastor, behavioral therapist, nanny, server, and barista.
|
|
Customer Assistance
Customer Service
Database Maintenance
I analyzed claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization.
I determined Service-Connection percentages of disabilities permanent and total disability and entitlement to compensation, pension, and vocational training.
I provided consultative advice and assistance to Veterans Service Representatives.
I actively participated in meetings and training sessions and was expected to lend expertise in developing Veterans Service Representatives' skills as they relate to evidence gathering for rating decisions.
I acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect the claims
I served on the Special Operations team, handling the most challenging and highest priority claims.
I served as a mentor and trainer for my fellow employees.
References:
Charlene Williams, RVSR, 317-374-7318, char_m_williams@yahoo.com
Donald Young, Coach (Manager), 317-916-3843, donald.young@va.gov
Bryan Stone, VSR, 317-525-6330
Within a team environment, I served as primary contact for veterans and their representatives or advocates and the decision maker for compensation and pension claims.
I worked as a member of one of the Teams in the Veterans Service Center.
I explained benefit programs and entitlement criteria, conducted interviews, identified issues, gathered relevant evidence, adjudicated claims, and input data necessary to generate the award and notification letter for veteran payments.
I created controls for pending issues and scheduled future actions, and released complete, correct notifications of benefits determinations.
I conducted interviews in person or by telephone with veterans, representatives, and advocates.
I makes determinations relative to VA hospitalization, outpatient treatment, institutional, or domiciliary care, and basic eligibility for vocational rehabilitation.
I acted as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
I trained fellow employees and conducted served as a resident expert in the development of Agent Orange and PTSD claims and the obtaining of military records.
References: Please see above entry, all were coworkers in both positions.
I served as a Hatha, Vinyasa, and Yin Yoga teacher.
References:
Angie Howard, 317-435-2674
Aleasha Sholes-Shipman 317-615-9818
Assisted with grading papers and exams, developing curriculum, communicating with students, and administering exams.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
School Attended
Job Titles Held:
Degrees
