ramp supervisor service resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Focused, bilingual individual with hardworking nature. Known for team attitude and dedication to task completion. Successful at organizing work, setting schedules and handling all administrative oversight. Well-versed in all aspects of ramp management and diligent about continuous improvement of team operations. Desiring a long-term position with a strong team.
Experience
Car Salesman, 04/2022 - Current The Hotel At Auburn University – Auburn, AL,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Initiated friendly conversation with customers to determine level of assistance required.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Adhered to all company initiatives and achieved established goals for each.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Responded to inquiries from potential customers via email and telephone.
Supervise and manage staff to deliver excellent customer service
Communication Ramp agents and Ground Support Equipment (GSE) operators.
Trained new team members to apply industry best practices and airfield safety protocols.
Develop and build good relations with customers and Airport authorities
Managed mechanical, cabin and cargo services for inbound and outbound flights.
Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
Completed mathematical calculations and prepared load plans.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
Ramp Team Leader, 12/2015 - 12/2016 PARK ONE – City, STATE,
Provide guidance with leadership skills to build the team and ensure each employee have the skills to communicate effectively
Ensure quality control of all activities impacting daily operations and executing changes as required
Serve as a key internal contact to communicate the operation and effectiveness of the operation
Work to maximize on-time performance, proper staffing, training and safety initiatives
Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
Inspected aircraft components and equipment for cracks, breaks and leaks.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Valet Parking Attendant, 12/2014 - 12/2015 NewsLink GROUP LLC. – City, STATE,
Greeted guests and answered questions about valet service, directions and local attractions.
Presented claim tickets to customers, highlighted special events and promotions regarding property and offered to escort customers to guest reception area and store luggage.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Parked and retrieved guest vehicles quickly to avoid long wait times.
Returned guests' vehicles while following safe driving practices and obeying traffic laws.
Resolved customer issues to maintain high standards of customer satisfaction.
Relocated and repositioned patrons' vehicles between valet driveway and parking facility and displayed professional and courteous customer service regardless of weather conditions.
Thanked customers upon departure from store to leave positive impression of customer service.
Education
: , Expected in 2024 - GEORGE T. BAKER AVIATION COLLEGE - MIAMI, FL GPA: Status -
Associate of Business Administration: , Expected in - MIAMI DADE COLLEGE - MIAMI, FL GPA: Status -
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