Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Hello my name is Jessica Claire from Triangle, Va and for the past 8 years I've been an Air Transportation Journeyman for the United States Air Force. During my tenure with the USAF, i became a highly skilled and valued member and trainer in all aerial port operations and logistics compliance.
Some of my skills include: aircraft loading operations team chief, team-lead for the dignified transfer of human remains, Nuclear Weapons Related Material Handler, Fleet operations (sanitization and servicing aircraft) and passenger services operations.
I am an exceptional customer experience facilitator with adaptability and creativity in building healthy passenger/personnel connections. Successful troubleshooter of all types of service concerns. I am also a responsible cargo agent familiar with inspecting, weighing and verifying cargo shipment documentation.
I am a cooperative Forklift Operator with 8 years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities. Thank you for this opportunity for the chance to work with your company.
Jessica T. Claire
XXXXXXXXX
resumesample@example.com
Skills
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Experience
Ramp Services Specialist, 12/2016 - 10/2020
Menzies Aviation – Wichita, KS,
Menzies Aviation – Wichita, KS,
- Assisted personnel with lifting heavy items and addressing other inquiries.
- Coordinate work with other functions.
- Verified sizes, weights and destinations of shipments.
- Inspected/certified special equipment/rolling stock for shipment (fuel level, battery terminals, shoring, etc.)
- Applicable to AMCI 24-101, AFI 21-203, 11-2C-XXX, AFMAN 91-201, AFJMAN 24-306, Appropriate aircraft certification for -1 and -9 T.O's
- Performed procedures for loading/offloading aircraft.
- Coordinated availability of special equipment loading (prime mover/crane.)
- Performed concurrent loading/unloading operations during aircraft servicing/fueling.
- Load team chief evaluated and certified.
- Utilized and operated Mobile Material Handling System (Aircraft cargo sequencing.)
- Operated rolling stock scissor lift.
- Coordinated Ramp services operations in critical/timely matters.
- Performed/Trained proper Controlled Movement Area entry procedures.
- Performed/Trained on/offload palletized C-130 propellers.
- Performed/Instructed hazardous material handler duties.
- Team leader for dignified transfers of fallen DOD service members returning home.
- Perform/Instructed Job Safety Training Outline for 60+ german national employees and DOD personnel.
- Performed/Certified Explosive Safety Supervisor responsibilities.
Cargo Processing Specialist, 05/2015 - 12/2016
Menzies Aviation – Arcola, VA,
Menzies Aviation – Arcola, VA,
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Validated load plans, cargo cleanliness and transportation documentation.
- Retrieved stored items and traced lost shipments, when necessary.
- Attached address labels, identification codes and shipping instructions to containers.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Created master spreadsheet to record procedures, denials and approvals.
- Inspected cargo/mail for air worthiness.
- Verified sizes and weights of shipments.
- Computed net weights of palletized/containerized cargo.
- Inspected/Instructed training on inventory of stored 463L pallets, nets and tiedown equipment.
- Computed/Instructed centers-of-balance for rolling stock, outsized cargo and multi-pallet trains while performing pallet build-up procedures.
- Performed/Instructed manual freight procedures including intransit/terminating cargo/mail.
- Transported hazardous materials while verifying cargo compatibility.
- Inspected/Instructed 4k-10k lb forklift operations and safety management.
- Operated All-Terrain 10k lb Caterpillar/John Deer forklift during warehouse procedures.
- Inspected/Operated 15k lb forklift.
Passenger Service Agent, 02/2013 - 05/2015
U.S. Air Force Active Duty – City, STATE,
U.S. Air Force Active Duty – City, STATE,
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Oversaw employee work schedules and delegated daily assignments.
- Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills.
- Provided active duty/retirees with assistance in preparing required travel documents and forms.
- Contacted passengers to advise on travel conveyance changes and to confirm reservations.
- Assembled and issued required documentation, such as tickets and itineraries.
- Printed itineraries and tickets for average of 160 active, reserve and space availabe passengers daily.
- Inspected/Operated 10k lb All-Terrain/Standard forklift for warehouse duties.
- Inspected/Operated wide-body/C-5 staircase trucks for passengers and aircraft servicing.
- Inspected/Operated 60k lb (Tunner) capacity aircraft loading vehicle.
- Prepared cargo document packing list for baggage pallets
- Transported passengers to/from aircraft with 28-44 passenger bus.
- Instructed training for operating/inspecting 28-44 passenger bus.
- Performed/instructed hazard and safety precaution of flightline procedures.
- Created passenger manifests for Space-Available passengers.
- Located/verified compliance with transportation publications (i.e. Foreign Clearance Guide).
- Handled passenger baggage including build-up, verified eligibility of hand carried items, weight/dimensions and baggage tag forms.
- Performed passenger terminal security inspections.
- Briefed aircrew/troop commander on flight information.
- Instructed/Performed funds handling to include cash drawer policy.
Passenger Service Agent, 10/2014 - 03/2015
U.S. Airforce – City, STATE,
U.S. Airforce – City, STATE,
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Oversaw employee work schedules and delegated daily assignments.
- Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills.
- Provided deployed personnel with assistance in preparing required travel documents and forms.
- Contacted deployed personnel to advise on travel conveyance changes and to confirm reservations.
- Assembled and issued required documentation, such as tickets and itineraries.
- Printed itineraries and tickets for average of 300 deployed active/reserve duty passengers daily.
- Inspected/Operated 10k lb All-Terrain/Standard forklift for warehouse duties.
- Inspected/Operated wide-body staircase trucks for passengers and aircraft servicing.
- Inspected/Operated 60k lb (Tunner) capacity aircraft loading vehicle.
- Prepared cargo document packing list for baggage pallets
- Transported passengers to/from aircraft with 28-44 passenger bus.
- Instructed training for operating/inspecting 28-44 passenger bus.
- Performed/instructed hazard and safety precaution of flightline procedures.
- Created manual passenger manifests for Space-Required passengers.
- Located/verified compliance with transportation publications (i.e. Foreign Clearance Guide).
- Handled passenger baggage including build-up, weight/dimensions and baggage tag forms.
- Performed passenger terminal security inspections.
- Briefed aircrew/troop commander on flight information.
Education and Training
High School Diploma: , Expected in 06/2008
Forest Park High School - Woodbridge, VA
Forest Park High School - Woodbridge, VA
: , Expected in 04/2010
Northern Virginia Community College - Woodbridge, VA,
Northern Virginia Community College - Woodbridge, VA,
Information technology
: , Expected in 07/2013
Community College of The Air Force - Montgomery, AL,
Community College of The Air Force - Montgomery, AL,
- AMC GATES-M3 Passenger Service
- AMC Load Planning
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School Attended
- Forest Park High School
- Northern Virginia Community College
- Community College of The Air Force
Job Titles Held:
- Ramp Services Specialist
- Cargo Processing Specialist
- Passenger Service Agent
- Passenger Service Agent
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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