Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Ramp Agent emphasizing efficiency and accuracy in all operations. Trained in [Area of training] and willing to work a flexible schedule. Personable, high-energy and collaborative professional with a talent for [Type of talent].
Cash handling expertise
Excellent time management skills
to Current Delta Air LINES – South Burlington, United States,
Marshaling in the aircraft, also communicate with pilots / flight crews Ramp Operators lift, load, unload, and transport baggage, mail, and cargo to and from aircraft Duties also include operating ground support equipment such as tugs, conveyor belts and tow tractors Help and make sure that our passengers' baggage arrives safely when they do Responsible for the safe calculation of aircraft weight and balance, using fuel amounts, baggage counts, and passenger weights.
Maintained friendly and professional customer interactions.
Calculated the aircraft weight and balance, performance and fuel requirements.
Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
Ensured the passengers needs and expectations were met throughout the flight.
Informed pilots potentially hazardous conditions.
Determined special assistance needs of passengers.
Transported luggage and cargo to various airport locations.
Utilized communications systems to direct the movement of pilots and ground personnel.
to 03/2013 Sheraton – South Burlington, United States,
Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers.
Start washers, dry cleaners, driers, or extractors, and turn valves or levers Load articles into washers or dry-cleaning machines, or direct other workers to perform loading.
Remove items from washers or dry-cleaning machines, or direct other workers to do so.
Operate extractors and driers, or direct their operation.
Accommodated guests' requests for [Request] and [Request].
Collaborated with maintenance and housekeeping to [Goal achieved].
to 07/2012 CBMVT – Williston, United States,
Gather and empty trash.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Strip, seal, finish, and polish floors.
Notify managers concerning the need for major repairs or additions to building operating systems.
Requisition supplies or equipment needed for cleaning and maintenance duties.
Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
Steam clean or shampoo carpets.
to 12/2010 AIDC – Williston, United States,
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.
Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
Loaded and unloaded pieces into boxes for shipment.
Received, stored and shipped goods and materials.
Reported all equipment failures and malfunctions to supervisor.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
CashierSEARS – South Burlington, United STates,
Hands-on experience in accepting payments from customers and give change and receipts.
Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy.
Proven record of using the right process for cash, credit cards, or other types of payment.
High School Diploma: 2010Winooski High School-
Certificate/ Spreadsheet and Database: Vermont Technical College-
Computer Systems ManagementCommunity College of Vermont-
Computer Systems Management
Coursework in Software Engineering and Database Systems
Coursework in Computer Networks
Coursework in Web Design and Development
Arabic, balance, Basic, calculators, cash registers, credit, Database, English, HTML programming, mark, Excel, mail, Outlook, windows, MS Word, operating systems, pick, polish, repairs, safety, scanners, Spreadsheet, articles