Ramp Operator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Able to Lift up to 100 pounds , and adheres to commercial airline protocols.

Im Highly effective working as both part of team and in solitary role. Over 5 years of experience with nationwide airline services company and motivated employee with excellent time management skills. Also I believe I’m a true problem-solver that remains calm under pressure to meet departure schedules. I have trained in flight operations and safety through 5 years of aviation experience, both above wing and below. Personable individual fluent in two languages and years of experience in commercial aviation. Accustomed to working in extreme weather conditions to service aircraft. As well very knowledgeable, critical thinker, successful , and diverse experience in below-wing Aviation.

  • Cargo and freight awareness
  • Marshaling aircraft
  • Heavy Equipment Operator
  • Aircraft servicing
  • Power Lifting
  • Forklift Operator
  • Logistics
  • Safety and compliance
  • Motivational
  • Multitasking abilities
  • Customer Service
  • Critical thinking
  • Planning and Coordination
  • Cultural awareness
  • Good listening skills
  • Self-motivated professional
  • Computer skills
Work History
02/2019 to Current
Ramp Operator Plumbers Supply Co. Evansville, IN,
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power unit and hoses to aircraft.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 50 daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated all ground crew activities to complete objectives on schedule.
09/2020 to 01/2021
Delivery Driver Iqor Tempe, AZ,
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Verified over 150 daily deliveries against shipping instructions before delivering to customers.
11/2016 to 02/2019
Customer Service Agent Firstsource Solutions Pensacola, FL,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded proactively and positively to rapid change.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
08/2018 to 01/2019
Customer Service Representative Aeromexico City, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Entered customer interaction details in Share to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Expected in 01/2017
Bachelor : Forensic Science
Richmond Hill High School - Richmond Hill, NY

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Resume Overview

School Attended
  • Richmond Hill High School
Job Titles Held:
  • Ramp Operator
  • Delivery Driver
  • Customer Service Agent
  • Customer Service Representative
  • Bachelor

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