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Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Reliable Operations Manager with over 6 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
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- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Diminished accident 3% by identifying root causes for corrective action.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Stocked aircraft cabins with necessary equipment and supplies.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Connected electrical power unit and hoses to aircraft.
- Refueled daily aircraft for arrival and departure flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Oversaw equipment modifications and upgrades.
- Boosted production throughput and quality by revamping procedures and monitoring strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Standardized office structures and processes to promote collaboration and increased performance.
- Assessed and authenticated customer exchanges, voids and returns.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
City Colleges of Chicago-Harold Washington College - Chicago, IL
Lincoln College of Technology - Melrose Park - Melrose Park, IL
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Resume Overview
School Attended
- City Colleges of Chicago-Harold Washington College
- Lincoln College of Technology - Melrose Park
Job Titles Held:
- Ramp Operations Manager
- Production Supervisor
- Customer Service Supervisor
- Auto Parts Specialist
Degrees
- Associate of Arts
- Associate of Science
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