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Ramp Operations Manager Resume Example

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RAMP OPERATIONS MANAGER
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of aviation operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills
  • Team Leadership
  • Scheduling
  • Training and Development
  • Training and mentoring
  • Multitasking abilities
  • Documentation and control
  • Performance improvement
  • Clear oral/written communication
Work History
February 2016-September 2020Ramp Operations Manager | Company Name | City, State
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Coordinated all ground crew activities to complete objectives on schedule.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
August 2009-June 2016Program Manager | Company Name | City, State
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Coordinated services, including various types of therapy for residents, ensuring attendance for scheduled appointments.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Conducted community workshops to promote different programs and educate public on available services.
September 2008-October 2009Case Manager | Company Name | City, State
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Assisted personnel with assessments to identify student academic ability level and guide instruction.
May 2005-August 2008Intensive In-Home Qualified Professional | Company Name | City, State
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Provided clients with recommendations to community resources.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Performed client assessments and developed treatment plans.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Worked in tandem with university leaders and health officials to foster positive student experiences and promote opportunities that enabled students to consider mental health field as career option.
  • Managed caseload of 25-30 patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Involved clients' family members in planning social service programs.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Education
Bachelor of Science: Social WorkUNC Charlotte, City
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Resume Overview

School Attended

  • UNC Charlotte

Job Titles Held:

  • Ramp Operations Manager
  • Program Manager
  • Case Manager
  • Intensive In-Home Qualified Professional

Degrees

  • Bachelor of Science : Social Work

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