ramp agent supervisor resume example with 4+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
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Experience
Ramp Agent Supervisor, 08/2022 - 03/2023
Southwest Airlines – Lubbock, TX
Southwest Airlines – Lubbock, TX
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Connected electrical power units and service hoses to aircraft.
- Protected customers' baggage from loss, theft and damage.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Collected, sorted and checked baggage tags against flight lists.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Followed customer instructions about placement of items and special considerations for handling.
- Inspected cargo for accuracy of documentation and weight requirements.
- Analyzed charts and computers to calculate load weights for aircraft compartments.
- Checked import and export documentation to determine cargo contents.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Staged aircraft cargo to direct ground crew to unload and load baggage.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Arranged items at destination according to customer requests and instructions.
- Discussed cargo handling with flight crew to monitor in-flight movement.
- Computed aircraft's gravity to determine allowed quantity and orientation of cargo allowed.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
- Operated job-related equipment to deliver items to destination without damage.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Cabin Cleaning Agent, 12/2021 - 08/2022
Lowe's – Coralville, IA
Lowe's – Coralville, IA
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Vacuumed floors and cleaned aircraft's cockpit.
- Washed, disinfected and restocked lavatories to meet usage demands.
- Removed exterior exhaust stains and washed down aircraft's structural parts.
- Removed trash and recyclables from aircraft interior.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
AIRPORT PARKING LOT, 10/2018 - 02/2022
ABM Parking Services – City, STATE
ABM Parking Services – City, STATE
- Issued tickets and collected parking fees from individuals.
- Certified optimal use By evaluating area and parking scheme.
- Provided customer service and information, answered questions and gave directions.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Maintained clean facility by sweeping parking areas and removing waste.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Parked and returned vehicles for guests during valet service hours.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Managed maintenance and repair actions for team equipment and vehicles.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Operated machines and equipment to complete work assignments or to assist workers.
Customer Service, 03/2018 - 09/2018
FOOD LAND – City, STATE
FOOD LAND – City, STATE
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Improved customer service wait times to mitigate complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
High School Diploma: , Expected in 06/2017
Kapaa High School - Kapaa, HI
Kapaa High School - Kapaa, HI
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Resume Overview
School Attended
- Kapaa High School
Job Titles Held:
- Ramp Agent Supervisor
- Cabin Cleaning Agent
- AIRPORT PARKING LOT
- Customer Service
Degrees
- High School Diploma
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